Surgical Coordinator

American Orthopedic Partn•Shrewsbury, NJ

6d•Onsite

About The Position

The Surgical Coordinator and WC/PIP Liaison is a full-time, non-exempt (hourly) position at the Center for the Functional Restoration of the Spine (CFRS). CFRS is an Ortho-Spine specialty practice with clinical sites in Shrewsbury, Toms River, and Edison, New Jersey. CFRS differentiates itself through its complex revision caseload and the use of robotics in the operating room, significantly improving patient surgical outcomes compared to traditional approaches. The practice has demonstrated reductions in patient length of stay, benefiting both patients and insurance carriers in total reimbursements. In addition, services include onsite X-ray, epidural injections, facet injections, SI joint injections, trigger point injections, radiofrequency ablation (RFA), and fracture care. The Surgical Coordinator and WC/PIP Liaison plays a vital role in the practice. This individual is responsible for coordinating surgical procedures from preoperative consultations through postoperative follow-ups. The role includes scheduling surgeries, liaising with insurance providers, ensuring patients understand the surgical process, and coordinating care for Workers’ Compensation and Motor Vehicle Accident patients, including communication with attorneys, investigators, case managers, and other healthcare professionals.

Requirements

Bachelor’s degree in Healthcare Administration or related field with a minimum of three (3) years of surgical coordination or related experience; or
Associate degree in Healthcare Administration or related field with a minimum of five (5) years of surgical coordination or related experience; or
High School Diploma or GED with a minimum of seven (7) years of surgical coordination or related experience
Prior surgical coordination and Workers’ Compensation/Motor Vehicle Accident experience required
Strong communication skills with patients, healthcare professionals, and insurance representatives
Strong organizational skills with ability to manage multiple priorities and deadlines
Detail-oriented
Strong writing skills
Knowledge of medical terminology, surgical procedures, and healthcare regulations
Strong knowledge of ICD-10 and CPT codes
Proficiency in medical practice management software (e.g., Athena, Cerner, ECW, Epic) and electronic health records
Working knowledge of office equipment (fax, copier, scanner)
Advanced word processing skills
Proficiency in Windows environment and Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
Excellent interpersonal skills and professional telephone presence
Ability to handle confidential information with sensitivity and accuracy
Ability to lift up to 25 pounds
Ability to sit, stand, walk, use a computer and telephone for prolonged periods

Nice To Haves

orthopedic spine or orthopedic surgery experience preferred
Fluency in Spanish preferred

Responsibilities

Schedule and coordinate surgeries; liaise with surgeons and gather relevant medical information from patients
Coordinate preoperative consultations, including medical and imaging tests
Obtain insurance pre-authorizations for surgical procedures
Ensure patients understand procedures, risks, and benefits of surgery
Prepare surgical consent forms and necessary documentation
Assist in management of postoperative care and follow-ups
Maintain accurate and up-to-date patient records
Coordinate care and maintain contact with Workers’ Compensation and Motor Vehicle Accident patients, attorneys, investigators, case managers, and other healthcare professionals
Ensure compliance with HIPAA and OSHA regulations
Perform other duties as assigned