Surgical Coordinator

Atlantic Vision Partners•Midlothian, VA

4d•Hybrid

About The Position

At AVP SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care. Our Mission To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Requirements

Dependable transportation required to travel to other offices as required
Must be flexible with traveling to various locations
Ability to pay attention to detail
Ability to maintain confidentiality
The ability to seek instruction in areas where he/she is not knowledgeable
The ability to recognize inconsistencies
College degree including business-related courses (sales/marketing emphasis preferred).
One to two years of ophthalmic/optometric experience preferred.
One to two years of sales experience preferred.
Excellent verbal communication skills
Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Responsibilities

Meet one-on-one with patients to explain surgical procedures, discuss potential risks and expected outcomes, and review available options, especially for elective procedures like cataract lens choices. Ensure patients make informed decisions about their care.
Schedule all aspects of the surgical journey, including surgery dates, pre-operative appointments, and post-operative follow-ups with the surgeon or referring doctor.
Ensure all necessary paperwork is completed accurately, including operative and facility consents, medical histories, transfer of care letters, and surgical charts. Prepare and organize pre- and post-op kits.
Verify medical benefits, obtain insurance pre-certifications and authorizations, discuss out-of-pocket costs and financing options (e.g., CareCredit), and collect payments.
Serve as the main point of contact for patients, addressing questions and concerns via phone or in-person. Maintain professional communication with surgical facilities, surgeons, and referring optometrists to ensure a seamless process.
Maintain a process for co-management of patients, including pre- and post-op protocols, forms for co-management, fee information and payment process, and educational materials.