Surgical Coordinator

Refocus Eye Health•New York, NY

8d•Onsite

About The Position

Responsible for completing scheduling for all physicians, scheduling procedures in necessary systems, reviewing surgical information with patients, scanning completed paperwork, updating surgical templates and co-care information, and emailing relevant staff. Also handles the check-in process, creates surgical folders, collects payments, scans and files patient documents, retrieves voicemails, updates EHR templates, answers calls and emails, documents patient interactions, verifies surgical benefits, enters information into the PM system, manages referral source and co-care information, sorts mail, handles fax requests, greets visitors, confirms appointments, forwards precertification requests, maintains confidentiality, keeps the work area orderly, and manages office and surgical supplies.

Requirements

Travels to Omni Eye Services locations as needed
Follows all COVID guidelines provided by the practice
Experience with scheduling procedures in necessary systems
Ability to review surgical information with patients
Proficiency in scanning and updating electronic systems (DM, EHR, PM system)
Experience with patient check-in processes
Ability to collect payments and issue receipts
Experience with patient communication via phone and email
Knowledge of surgical benefits verification
Accurate data entry skills
Familiarity with referral management processes
Ability to maintain organized patient records and work area
Skills in ordering and maintaining office supplies

Responsibilities

Completing scheduling for all physicians either in person or over the phone according to guidelines
Scheduling the procedure in all necessary systems
Going over all surgical information with the patient including dates, location, paperwork, and requirements
Scanning all surgical paperwork in all systems once completed in a timely manner
Updating surgical template with necessary information
Updating co-care information if applied and complete co-care information within the system
Emailing appropriate staff members with any updating information
Completing the Check In process for assigned surgeon and submitting coding sheets to the Billing department through DM
Creating surgical folders to be kept up to date and ready for use
Collecting payment for all elective and selfpay patients and sending receipts to appropriate staff
Scanning and filing all patient documents accumulated daily in DM by the end of each business day
Retrieving messages from Patient Services and Surgical voicemail and contacting them back in a timely manner
Updating Telephone Call Templates in EHR with responses and generating document when completed
Answering incoming calls and emails and responding to inquiry in a timely manner or directing to appropriate personal
Documenting and recording all phone calls, fax submissions, incoming mail, and patient interactions that require the assistance of personnel or other department for communication purposes
Verifying surgical benefits for physician and ESSI (if needed) and contacting patients regarding copayments, co-insurance, and deductible information
Entering information in PM system accurately and in a timely manner
Ensuring patient referral source and co-care information is kept abreast of patient care by entering or submitting all new referring physicians to the Referral Management Department for entry in the provider database or attaching updated physician’s contact information to the patients’ electronic chart in all designated areas
Submitting patients referred VIA fax/ Referring OD to the Referral Management Department
Scanning all scheduled patients' referral letters into DM and noting in the system
Sorting mail and handling fax requests
Greeting and directing patients, salespeople, and visitors
Contacting patients to confirm upcoming surgical procedure and going over all necessary requirements and questions
Forwarding on demand precertification and insurance verification requests to appropriate personnel
Maintaining and controlling the release of information to authorized persons only
Maintaining a neat and orderly work area
Ordering, receiving, and maintaining office supplies and other surgical supplies such as folders and paperwork