Surgical Coordinator, Gastroenterology (Hyannis)

Cape Cod Healthcare•Hyannis, MA

1d•Onsite

About The Position

This role involves coordinating surgical appointments for the Gastroenterology practice in Hyannis. Responsibilities include managing patient check-in/check-out, verifying insurance information, collecting co-payments, scheduling follow-up appointments, and answering phone calls professionally. The position also requires obtaining necessary reports and surgical authorizations, communicating with referring providers, and maintaining patient confidentiality in accordance with HIPAA regulations. The Surgical Coordinator must be adaptable to changing circumstances, maintain positive relationships with colleagues and patients, and be willing to float to other MACC practices or the front desk for coverage when needed. Other related duties may be assigned.

Requirements

Ability to read, write and communicate in English
High school graduate or equivalent
Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor’s Degree
Demonstrated excellence in providing customer service
Strong communication and interpersonal skills
At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.)

Nice To Haves

Medical Terminology knowledge preferred
Typing skills at 30 WPM preferred

Responsibilities

Schedule surgical appointments for the practice
Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
Communicate with referring providers regarding scheduling and completion of surgeries
Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
Maintains confidentiality regarding patient information in accordance to HIPAA regulations
Float to front desk for coverage when needed
Ability to float to other MACC practices when required
Perform other work-related duties and activities as assigned or requested