Surgical Coordinator, Gastroenterology (Falmouth)
About The Position
The Surgical Coordinator, Gastroenterology (Falmouth) is responsible for scheduling surgical appointments, obtaining necessary medical reports, securing surgical authorizations, and communicating with referring providers. This role also involves patient check-in/check-out, answering phones, and maintaining patient confidentiality. The position requires flexibility to float to the front desk or other MACC practices as needed and to adapt to changing demands. A key aspect of this role is maintaining positive professional relationships and ensuring all duties are met efficiently.
Requirements
- High school graduate or equivalent
- Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor’s Degree
- Demonstrated excellence in providing customer service
- Strong communication and interpersonal skills
- At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.)
Nice To Haves
- Medical Terminology knowledge
- Typing skills at 30 WPM
Responsibilities
- Schedule surgical appointments for the practice
- Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
- Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
- Communicate with referring providers regarding scheduling and completion of surgeries
- Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
- Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations
- Float to front desk for coverage when needed
- Ability to float to other MACC practices when required
- Perform other work-related duties and activities as assigned or requested
- Ability to read, write and communicate in English
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
