Surgical Coordinator, Gastroenterology (Falmouth)

Cape Cod Healthcare•Falmouth, MA

2d•Onsite

About The Position

This role is responsible for scheduling surgical appointments for the Gastroenterology practice in Falmouth. The Surgical Coordinator will manage various administrative tasks to ensure smooth patient flow and efficient practice operations. This includes obtaining necessary medical reports, securing surgical authorizations, communicating with referring providers, and managing patient check-in/check-out processes. The position also requires excellent customer service, strong communication skills, and the ability to adapt to changing demands and float to other areas or practices as needed.

Requirements

Ability to read, write and communicate in English
High school graduate or equivalent
Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor’s Degree
Demonstrated excellence in providing customer service
Strong communication and interpersonal skills
At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
Typing skills at 30 WPM preferred

Nice To Haves

Medical Terminology knowledge preferred

Responsibilities

Schedule surgical appointments for the practice
Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
Communicate with referring providers regarding scheduling and completion of surgeries
Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
Maintains confidentiality regarding patient information in accordance to HIPAA regulations
Float to front desk for coverage when needed
Ability to float to other MACC practices when required
Perform other work-related duties and activities as assigned or requested