About The Position

The Surgical Coordinator at Valley Eye Institute, part of EyeCare Partners, supports patients undergoing surgical procedures by ensuring the financial and surgical communication process is complete. The role requires flexibility and a broad knowledge base. It includes scheduling surgery and pre-operative appointments, educating patients about surgery preparation, coordinating with associated facilities, reviewing insurance benefits, preparing cost summaries, counseling patients about financial responsibilities, and following up on surgery payments. The position may require travel among multiple work locations with minimal notice and work beyond 40 hours to meet business needs.

Requirements

  • High school diploma or GED equivalent.
  • Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
  • Reliable transportation that allows travel to multiple work locations with minimal notice.
  • Ability to work over 40 hours to meet business needs.
  • Ability to work weekends when applicable.
  • Ability to interact courteously and professionally with employees at all levels.
  • Ability to grow, adapt, and accept change; demonstrate initiative in accomplishing practice goals; and contribute to a positive, team-oriented, patient-focused work environment.
  • Ability to perform the physical requirements of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; and constant use of fine motor skills and technology.

Nice To Haves

  • Experience in financial counseling.
  • Experience working with insurance.

Responsibilities

  • Schedule surgeries and provide pre-surgery patient education regarding preparation for surgery.
  • Communicate with all associated facilities.
  • Schedule and coordinate pre-operative appointments with patients and/or their caregivers.
  • Review every patient chart for insurance benefits and prepare cost summaries.
  • Counsel patients regarding finances, including physician fees and eye surgery center fees.
  • Follow up on and collect surgery payments.
  • Perform other duties as assigned.

Benefits

  • Full benefits package including medical, vision, dental, and life insurance.
  • 401(k) with employer matching.
  • Paid time off and paid holidays.
  • Paid maternity leave.
  • Optical education reimbursement.
  • Competitive base pay.
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