Ophthalmic Technician/Medical Assistant - No weekends, full benefits

Corrective Eye Center•Willoughby Hills, OH

5h•Onsite

About The Position

The Ophthalmic Technician supports ophthalmologists in providing patient care by performing initial testing and preparing patients for examinations. The position is based in Willoughby Hills and requires travel to Mayfield Heights, Parma, Independence, and Streetsboro; mileage is paid. The technician provides courteous, patient-focused service, gathers and records patient information and medical history in the electronic medical record, performs eye examinations and diagnostic testing, and documents visits and procedures. The role also includes preparing patients for treatments and minor procedures, maintaining exam and treatment rooms, and completing general office duties. The position requires a commitment to work over 40 hours when business needs require it. The listing advertises no weekends, although its qualifications section says the employee must be able to work weekends when applicable.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Excellent patient care, energy, and empathy.
Compliance with HIPAA confidentiality standards when communicating patient information.
Professional communication skills and the ability to coordinate and cooperate courteously with employees at all levels.
Organizational skills focused on tracking patient care and improving patient flow.
Initiative, adaptability, willingness to learn and accept change, and a team-oriented, patient-focused approach.
Commitment to work over 40 hours to meet business needs and ability to work weekends when applicable.
Reliable transportation to travel among multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using electronic medical record systems and ability to learn new applications.
Ability to perform the described physical activities, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling up to 25 pounds; and occasional driving or climbing.
Strong fine motor skills and full use of hands; visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification; preferred but not required.

Responsibilities

Provide exceptional customer service to patients in person and by phone; greet patients promptly and professionally.
Anticipate physician needs and help maintain clinic flow while respecting patients’ and doctors’ time and schedules.
Follow company policies and procedures, including HIPAA requirements.
Interview patients to verify information, record medical history and current medications, and confirm the purpose of the visit.
Enter patient information and visit data in the electronic medical record.
Assess pupils, eye muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure testing, and diagnostic tests including visual fields, OCT, GDX, IOL master, autorefractor, and topography.
Apply knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Accurately document medical visits and procedures as the physician performs them.
Prepare patients for treatments and minor procedures; measure and record vital signs as required.
Open and close exam rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and keep drug counts up to date.
Complete general office duties and cleaning assigned by the manager.
Travel between specified clinic locations as required.