Surgical Coordinator - Hybrid

OMNI OPHTHALMIC MANAGEME NT•New York, NY

3h•Hybrid

About The Position

The Surgical Coordinator is responsible for managing the scheduling and administrative tasks related to surgical procedures. This role involves direct patient interaction, coordination with physicians and other departments, and maintaining accurate patient records. The position requires attention to detail, strong organizational skills, and the ability to handle multiple tasks efficiently. The role also involves ensuring compliance with practice guidelines and maintaining a professional work environment.

Requirements

Ability to travel to Omni Eye Services locations as needed.
Adherence to all COVID guidelines provided by the practice.
Proficiency in scheduling procedures and managing patient information.
Experience with scanning and filing patient documents.
Ability to retrieve messages and respond in a timely manner.
Skill in answering calls and emails and directing inquiries appropriately.
Experience in documenting patient interactions and communications.
Ability to verify surgical benefits and communicate financial information to patients.
Accurate and timely data entry in PM system.
Understanding of referral management processes.
Ability to sort mail and handle fax requests.
Customer service skills for greeting and directing visitors.
Ability to confirm surgical procedures with patients and address their questions.
Knowledge of precertification and insurance verification processes.
Understanding of information release protocols.
Ability to maintain an orderly work area.
Skills in ordering and maintaining office and surgical supplies.

Responsibilities

Completing scheduling for all physicians either in person or over the phone according to guidelines.
Scheduling the procedure in all necessary systems.
Going over all surgical information with the patient including dates, location, paperwork, and requirements.
Scanning all surgical paperwork in all systems once completed in a timely manner.
Updating surgical template with necessary information.
Updating co-care information if applied and completing co-care information within the system.
Emailing appropriate staff members with any updating information.
Completing the Check In process for assigned surgeon and submitting coding sheets to the Billing department through DM.
Creating surgical folders to be kept up to date and ready for use.
Collecting payment for all elective and selfpay patients and sending receipts to appropriate staff.
Scanning and filing all patient documents accumulated daily in DM by the end of each business day.
Retrieving messages from Patient Services and Surgical voicemail and contacting them back in a timely manner.
Updating Telephone Call Templates in EHR with responses and generating documents when completed.
Answering incoming calls and emails and responding to inquiries in a timely manner or directing to appropriate personnel.
Documenting and recording all phone calls, fax submissions, incoming mail, and patient interactions that require the assistance of personnel or other departments for communication purposes.
Verifying surgical benefits for physician and ESSI (if needed) and contacting patients regarding copayments, co-insurance, and deductible information.
Entering information in PM system accurately and in a timely manner.
Ensuring patient referral source and co-care information is kept abreast of patient care by entering or submitting all new referring physicians to the Referral Management Department for entry in the provider database or attaching updated physician’s contact information to the patients’ electronic chart in all designated areas.
Submitting patients referred VIA fax/ Referring OD to the Referral Management Department.
Ensuring all scheduled patients have their referral letters scanned into DM and noted in the system.
Sorting mail and handling fax requests.
Greeting and directing patients, salespeople, and visitors.
Contacting patients to confirm upcoming surgical procedure and going over all necessary requirements and questions.
Forwarding on demand precertification and insurance verification requests to appropriate personnel.
Maintaining and controlling the release of information to authorized persons only.
Maintaining a neat and orderly work area.
Ordering, receiving, and maintaining office supplies and other surgical supplies such as folders and paperwork.