Surgical Coordinator

Schwarzman Animal Medical Center • New York, NY

7d • Onsite

About The Position

The Global Surgical Coordinator provides essential support to all Surgical Services, primarily on weekends and as needed for service gaps. This role ensures seamless coordination of patient care, client communication, appointment management, and procedural support across all surgical areas. The Global Coordinator also performs post-operative callbacks to ensure continuity of care. This role is critical to improving weekend surgical workflow, maintaining communication standards, and enhancing client and referring veterinarian (RDVM) satisfaction.

Requirements

• Equivalent work experience accepted (Bachelor’s Degree a plus)
• Minimum of 2 years veterinary or human medical clerical experience required.
• Minimum of 2 years customer service experience required.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Ability to work collaboratively with all levels of staff, clients, and referring veterinary practices.
• Proficiency with Microsoft Office Suite, Excel, medical record systems (EMR experience preferred), and scheduling software.

Nice To Haves

• Prior experience in a specialty or surgical practice setting preferred

Responsibilities

• Answer incoming calls for all Surgical Services and RDVM lines, ensuring timely and professional communication.
• Monitoring Surgical Services emails for client and RDVM correspondence; answering client questions, directing them to the onsite surgery service or to come in through the ER as needed
• Act as a liaison between clients, referring veterinarians, staff surgeons, surgical residents, and nursing teams.
• Schedule, confirm, and audit appointments, procedures, and surgeries across all Surgical Services.
• Maintain and manage surgical waitlists in coordination with service leads.
• Ensure all outside medical records, imaging, and diagnostics are obtained prior to appointments in collaboration with the Surgery Scheduling Coordinator.
• Provide ongoing updates to inpatient owners and assist with discharge planning.
• Communicate post-operative outcomes to RDVMs and perform client callbacks in alignment with service protocols.
• Present pre-operative and discharge instructions, authorization forms, and review financial estimates with clients as needed.
• Monitoring patients PVLs to ensure charges are accurate, medications are prescribed, etc
• Assist with OR flow and patient support, including basic monitoring, under LVT guidance when on-site.
• Maintain accurate patient records, documentation, and appointment logs.
• Support surgical inventory management through monitoring, restocking, and ordering supplies.
• Operate standard administrative and clinical equipment (multi-line phones, printers, EMR systems, fax machines, etc.).
• Collaborate with the surgery management team to identify and implement improvements in scheduling, patient communication, and inter-service coordination.
• Participate in the development and execution of operational quality control initiatives (e.g., callback compliance, communication audits).
• Assist with departmental projects involving data collection, reporting, and documentation process improvements.
• Additional duties as assigned by the Senior Director, LVT Director of OR, and Practice Manager to support the needs of the Surgery Department and broader hospital operations, including coverage for service coordinators PTO

Benefits

• Competitive salary
• Generous Sign-on bonus
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• Eligibility for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree