Surgical Coordinator (Varied Schedule Options)

Aspire Allergy & Sinus•Austin, TX

10d•Onsite

About The Position

Aspire Allergy & Sinus is a growing group of experienced Allergists, surgeons, medical providers, and support teams dedicated to redefining allergy and sinus care for a better patient experience. Headquartered in Austin, Texas, the company has over 60 clinic locations across Texas, Florida, Colorado, New Mexico, and Arizona. The Surgical Coordinator plays a vital role in the patient care process by coordinating the entire surgery scheduling process, including cost estimates, insurance verification, scheduling, and patient treatment retention. The company emphasizes core values such as practicing precision, sharing responsibility, delivering a memorable experience, and exemplifying integrity.

Requirements

Great attention to detail
Knowledge of medical terminology
Exceptional customer service skills
Ability to finish assigned duties in a timely manner with minimal supervision
Self-starter, motivated to complete additional duties when time allows
Ability to handle confidential and sensitive patient information
Ability to communicate effectively on the telephone
Ability to work well with others and respond cooperatively to supervision and feedback
At least 2 years of experience as a surgery scheduler
At least 2 years of customer service experience in a related field
High School Diploma or higher

Nice To Haves

Spanish speaking is a plus

Responsibilities

Discussing estimated patient responsibility and procedure costs with patients via telephone, based on insurance benefit verification and payment options.
Assessing and tracking patient hesitancy for scheduling or cancellations, utilizing consultative selling skills to retain and obtain appointments.
Receiving and processing procedure order forms from internal providers via the EMR system.
Verifying patient insurance benefits and calculating patient cost estimates.
Communicating with insurance carriers using appropriate CPT and diagnosis codes.
Obtaining prior authorizations from insurance carriers and relaying this information (or denials) to the patient, documenting it in the EMR and spreadsheets.
Calculating procedure cost estimates using appropriate fee schedules.
Collecting surgical out-of-pocket cost estimates and setting up payment plans.
Maintaining professional communication with providers and anesthesia groups.
Resolving pre-authorization, registration, or other referral-related issues before a patient's appointment.
Communicating surgical information, preparation details, procedure dates, arrival times, and pre/post-op directions to patients.
Demonstrating understanding of patient confidentiality and following HIPAA guidelines.
Following policies and procedures to contribute to the efficiency of surgery scheduling.
Assisting the Accounts Receivable team with resolving rejected, incorrectly paid, or denied claims.
Working to collect payment on outstanding procedure balances.
Organizing and maintaining patient files.