Schedule Dispatch Coordinator
About The Position
The NDC Schedule Dispatch Coordinator is responsible for performing dispatch in support of field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Field Service Team Managers, internal Operational Excellence partners, peers, and customers to drive key business initiatives and service delivery. This support includes managing aging service ticket backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering, and responding to internal and external inquiries along with other duties to drive field service delivery. Schedule Dispatch Coordinators are expected to be able and willing to perform all major functions within the Schedule Dispatch Coordinator role including inspection dispatch and supporting repair parts management, and other duties as assigned.
Requirements
- Minimum of 1-year customer service experience.
- Service dispatch scheduling experience.
- Flexibility to perform other duties as assigned.
- Maintain above satisfactory attendance.
- Good written and verbal communication skills.
- Detail-oriented.
- Flexibility.
- Composure under pressure.
- Knowledge of Microsoft office (Email/Excel) and other required programs.
- Confidence.
- Problem-solving skills.
- Critical thinking skills.
- Positive proactivity.
- Decision-making capability.
- Self-motivated/driven.
- Time management and prioritization capability.
- Ability to self-manage.
- Accountability.
- Change agent.
Responsibilities
- Performing dispatch in support of field operation activities within the Security Domain of JCI.
- Working closely with NDC Team Managers, Field Service Team Managers, internal Operational Excellence partners, peers, and customers to drive key business initiatives and service delivery.
- Managing aging service ticket backlog.
- Managing SLA agreements.
- Ensuring technician schedule efficiency.
- Coordinating third party vendor meets.
- Establishing strong professional relationships with field personnel.
- Answering and responding to internal and external inquiries.
- Performing inspection dispatch.
- Supporting repair parts management.
- Performing other duties as assigned.
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
