Surgical Coordinator - Orthopedics - Physician Practice

Hackensack Meridian Health•North Bergen, NJ

3d•$24

About The Position

The Surgical Coordinator coordinates all aspects of tests, procedures, and surgeries under the direction and supervision of the Practice Supervisor or Manager and physicians. The role schedules procedures, verifies patient and insurance information, obtains precertification, coordinates appointments and surgical preparations, and ensures required preoperative documentation and clearances are completed and distributed. The coordinator also arranges postoperative care, tracks procedures and results, maintains hospital block-time guidelines, and supports surgical billing and charge reconciliation. The position requires courteous, empathetic service to patients and visitors, cooperative interactions with colleagues, efficient and accurate work, and adherence to HMH organizational competencies and standards of behavior. The coordinator may provide cross-coverage within the Physician Services Division, participate in hospital surgical service meetings, and adjust their schedule or work additional hours when requested to maintain practice coverage.

Requirements

High school diploma, GED, or equivalent program, plus two years of related experience.
Effective interpersonal and communication skills.
Ability to learn quickly and adapt in a changing environment.

Nice To Haves

Two years of progressive experience in a medical office.
Proficiency in medical terminology and HIPAA guidelines.
Knowledge of surgical coding, including CPT and ICD-10.
CPR certification.

Responsibilities

Coordinate tests, procedures, and surgeries under the direction and supervision of the Practice Supervisor or Manager and physicians.
Schedule procedures promptly and courteously, follow facility booking requirements, and ensure appropriate surgical equipment is ordered.
Verify patient demographics, record patient and insurance information, verify coverage and benefits with insurers, and obtain precertification.
Coordinate procedure appointments with the physician’s calendar, adjust schedules as needed, and communicate appointments and surgical preparation information to patients.
Arrange co-surgeons or assistants when needed and coordinate schedules with other departments.
Ensure preoperative procedures are consistently followed, including completion and distribution of surgical documentation, consent forms, history and physical examinations, and physician orders.
Schedule pre-surgery appointments, obtain medical clearances, coordinate pre-admission testing, and follow up with results for the physician.
Maintain block-time guidelines at each hospital.
Coordinate required postoperative care under the direction of the provider.
Obtain surgical billing information from physicians, work with the coding department to obtain appropriate codes, and post and reconcile surgical charges.
Track completed and pending procedures, surgical testing, and pathology results.
Provide excellent customer service and respond promptly and empathetically to patients’ needs in person and by telephone.
Work cooperatively, accept responsibility for tasks, and perform assignments efficiently and accurately.
Adapt work schedules and work additional hours when requested to maintain adequate practice coverage; manage time to prevent unapproved overtime.
Provide cross-coverage within the Physician Services Division when required.
Participate in surgical service meetings held at hospitals.
Adhere to HMH organizational competencies and standards of behavior.