Surgical Case Dispatcher - 1st Shift

Stryker • Houston, TX

7h • Onsite

About The Position

The Surgical Case Dispatcher is responsible for planning, routing, and coordinating the delivery and pickup of all scheduled surgical cases to ensure on-time, accurate fulfillment. This role optimizes driver utilization, supports cost-reduction initiatives, and monitors operational metrics. The dispatcher partners closely with Surgical Case Coordinators and Sales partners to ensure seamless case execution and efficient route planning. They also develop strategies to maximize driver capacity and maintain accurate delivery information and vehicle maintenance reports.

Requirements

• 5+ years of relevant/professional experience
• High School Diploma or GED equivalent
• Valid Driver’s license with no restrictions
• Ability to work flexible hours, as needed to support the business needs, including weekend(s) and evening(s) as needed
• Must have the ability to lift, push, pull and carry up to 50 lbs.

Nice To Haves

• Work experience in a related field such as Transportation or Supply Chain Management preferred.
• Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment.

Responsibilities

• Plan, route, and coordinate the delivery and pickup of all scheduled surgical cases to ensure on‑time, accurate fulfillment.
• Optimize driver utilization while meeting transportation budgets and supporting cost‑reduction initiatives.
• Monitor and achieve established operational metrics, including turns and service levels.
• Coordinate expired replacement pickups and drop‑offs, ensuring timely return of inventory to the correct location.
• Partner closely with Surgical Case Coordinators to plan efficient routes, reducing mileage, overtime, and overall costs.
• Communicate effectively with Sales partners to build strong working relationships and ensure seamless case execution.
• Develop and execute strategies to maximize driver capacity, accounting for peak times, demand fluctuations, and operational priorities, while collaborating with Inbound and Outbound teams as needed.
• Maintain accurate delivery instructions and drop‑off locations, and prepare vehicle maintenance reports to ensure timely and scheduled vehicle upkeep.

Benefits

• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED