Surgical Care Coordinator
About The Position
The Surgical Care Coordinator serves as a critical liaison between patients, Oral and Maxillofacial Surgery (OMFS) faculty, referring providers, hospital partners, and administrative teams to ensure the efficient coordination and delivery of patient care. This position is responsible for managing the scheduling and coordination of consultations, procedures, and surgeries for patients requiring specialized oral and maxillofacial surgical treatment. The role supports both patient care operations and administrative functions that are essential to maintaining timely access to care, continuity of treatment, and a high-quality patient experience. The Surgical Care Coordinator facilitates all aspects of patient scheduling and care coordination, including contacting referred patients, completing patient registration, obtaining and organizing diagnostic records, and ensuring clinical documentation is accurately maintained within required systems. The position serves as a central point of communication among patients, referring providers, surgeons, residents, insurance representatives, and other members of the healthcare team. Responsibilities include coordinating consultation appointments, communicating treatment plans, ensuring timely dissemination of surgeon notes and supporting documentation for insurance review and billing purposes, obtaining prior authorizations when required, and coordinating surgical procedures through the UNC Hospitals operating room scheduling process utilizing the Epic OpTime system. The Surgical Care Coordinator ensures that all stakeholders have the information necessary to support efficient, seamless patient care and successful treatment outcomes. The Surgical Care Coordinator provides administrative support to OMFS faculty by assisting with professional correspondence, communication with referring healthcare providers, preparation of educational and presentation materials, and coordination of departmental activities. The position contributes to the department’s operational effectiveness by promoting responsive service, facilitating referral management, and supporting initiatives that enhance patient access and provider satisfaction. This role is vital to the success and reputation of the OMFS program. Timely and effective management of referrals, consultations, and surgical scheduling helps ensure patients receive prompt access to specialized care while strengthening relationships with referring providers and maintaining the department’s competitiveness within the region.
Requirements
- Serve as a critical liaison between patients, Oral and Maxillofacial Surgery (OMFS) faculty, referring providers, hospital partners, and administrative teams.
- Ensure the efficient coordination and delivery of patient care.
- Support patient care operations and administrative functions.
- Maintain timely access to care, continuity of treatment, and a high-quality patient experience.
- Ensure clinical documentation is accurately maintained within required systems.
- Ensure all stakeholders have the information necessary to support efficient, seamless patient care and successful treatment outcomes.
- Assist with professional correspondence.
- Assist with communication with referring healthcare providers.
- Assist with preparation of educational and presentation materials.
- Assist with coordination of departmental activities.
- Contribute to the department’s operational effectiveness.
- Strengthen relationships with referring providers.
- Maintain the department’s competitiveness within the region.
Responsibilities
- Manage the scheduling and coordination of consultations, procedures, and surgeries for patients requiring specialized oral and maxillofacial surgical treatment.
- Facilitate all aspects of patient scheduling and care coordination, including contacting referred patients, completing patient registration, obtaining and organizing diagnostic records, and ensuring clinical documentation is accurately maintained within required systems.
- Serve as a central point of communication among patients, referring providers, surgeons, residents, insurance representatives, and other members of the healthcare team.
- Coordinate consultation appointments.
- Communicate treatment plans.
- Ensure timely dissemination of surgeon notes and supporting documentation for insurance review and billing purposes.
- Obtain prior authorizations when required.
- Coordinate surgical procedures through the UNC Hospitals operating room scheduling process utilizing the Epic OpTime system.
- Provide administrative support to OMFS faculty by assisting with professional correspondence, communication with referring healthcare providers, preparation of educational and presentation materials, and coordination of departmental activities.
- Promote responsive service, facilitate referral management, and support initiatives that enhance patient access and provider satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
