Surgery Scheduling Liaison
About The Position
About Edina Plastic Surgery At Edina Plastic Surgery, we exist to transform lives by elevating confidence in our patients. Every consultation, every call, and every visit is an opportunity to help someone feel more empowered, more comfortable in their skin, and more aligned with the best version of themselves. This purpose fuels everything we do—from the care we provide to the culture we create. When you join our team, you’re not just answering phones or scheduling appointments. You’re part of something bigger: helping people reclaim their confidence and rediscover joy in how they see themselves. That mission is the heart of who we are—and we carry it into every patient interaction, every single day. At United Aesthetics Alliance (UAA) , we are dedicated to empowering our medical professionals and staff at leading plastic surgery practices and med spas nationwide. We believe that when people feel confident in their own skin, they’re free to live with purpose. As a rapidly growing medical aesthetics company, we are building a best-in-class portfolio through exceptional partnerships, innovative services, and a culture rooted in excellence. In this full time role, you’ll report to the Director of Non-Clinical Support Staff. Position Summary We are seeking a highly organized and emotionally intelligent Surgery Scheduling Coordinator to join our team. In this role, you will be responsible for managing all aspects of the surgical scheduling process at both onsite and offsite facilities. This position requires strong attention to detail, clear communication, and a patient-first mindset.
Requirements
- Associate’s or Bachelor’s degree preferred
- 3–5 years of experience in healthcare scheduling, medical office administration, or high-touch customer service
- Experience in EMR systems (Nextech preferred) and Microsoft Office Suite
- Familiarity with medical terminology, privacy practices (HIPAA), and surgical scheduling is a plus
- Highly dependable and detail-oriented
- Exceptional verbal and written communication skills
- Strong emotional intelligence and professionalism
- Ability to multitask in a fast-paced environment
- Solutions-focused and process-driven
- Comfortable discussing financing and payment options with patients
- Commitment to providing outstanding patient experiences
Responsibilities
- Accurately schedule surgical procedures using EMR and CaseTabs systems
- Serve as the main point of contact for patients ready to schedule surgery (phone, voicemail, text, and chat)
- Provide education and reassurance to patients regarding surgical procedures
- Collect and document surgical deposits (10% prior to scheduling, full balance 3 weeks prior to surgery)
- Send pre-operative surgery packets and ensure all patient documentation is completed
- Verify OR availability and coordinate surgery times with offsite facilities
- Maintain and utilize cancellation list to backfill openings in the surgery schedule
- Monitor and respond to WEAVE messages, team chats, and incoming calls promptly
- Collaborate with surgeons and other departments to optimize scheduling and coverage
- Support practice initiatives and workflow improvements as needed
Benefits
- Generous paid time off starting at 3 weeks per year, increasing to 4 weeks after 6 years, and 5 weeks after 10 years of service
- Paid holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, Christmas Day, and your birthday
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 9 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
