Surgery Scheduling Coordinator

VCU Health • Richmond, VA

23h • Onsite

About The Position

The Surgery Scheduling Coordinator coordinates and schedules appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). This job is responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations. The Pt Surgery Scheduling Coordinator responds to all inquiries from patients, insurance carriers and PCP’s by telephone and/or written correspondence using quality customer service. This role works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.

Requirements

• Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling
• Minimum of three (3) years experience with third party medical insurance, HMO and managed care
• High School Diploma or equivalent
• Strong recall
• Reasoning
• Problem solving
• Hearing
• Speak clearly
• Write legibly
• Reading
• Logical thinking
• Able to handle multiple priorities
• Able to adapt to frequent change

Nice To Haves

• Four (4) years previous experience in surgery scheduling
• Previous experience with CPT and ICD-9 coding for medical claims processing
• Work experience using electronic medical billing/order entry/registration systems.
• Associate Degree in Business Management or closely related field from an accredited program

Responsibilities

• Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time.
• Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.
• Responds to all inquiries from patients, insurance carriers and PCP’s by telephone and/or written correspondence using quality customer service.
• Works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.

Benefits

• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI-designated cancer centers in Virginia
• The region’s only full-service children’s hospital
• More than 800 physicians in 200 specialties
• With a community health center, dedicated research teams, facilities and valued partners in every field

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED