Surgery Scheduling Coordinator - FT Days

LCMC Health•New Orleans, LA

2d•Onsite

About The Position

The Scheduling Coordinator supports the reception, registration, communication, and other administrative functions in the designated department(s). This role requires a focus on customer service during all patient and customer interactions. The coordinator will utilize patient information and billing systems, coordinate insurance documentation, manage patient records, department schedules, and incoming telephone calls.

Requirements

High School Diploma/GED or equivalent
2 years of work experience in Physician's Office / Surgery Scheduling
Computer skills with a knowledge base in Windows
Basic typing skills
Must be articulate in oral and written expression
Able to interact with patients, their families, and physicians in a calm and professional manner
Flexibility to work in other areas of the department

Nice To Haves

Previous experience in hospital registration or admitting
Medical terminology
Knowledge of insurance

Responsibilities

Greets and interacts with patients, visitors, health professionals, and hospital personnel.
Manages patient flow within assigned department(s), providing expected service times and updates.
Notifies appropriate clinic areas or staff of patient arrivals.
Performs point-of-service check-in procedures, ensuring accurate account selection and registration.
Updates demographic information, special needs flags, and appointment messages in all applicable information systems.
Collects and routes Release of Information forms to Medical Records for processing.
Obtains outside records, test results, and images prior to visits and prepares documents for scanning.
Coordinates and schedules appointments in accordance with department protocols and provider templates.
Answers high-volume telephone calls, screens and prioritizes messages, and routes communications accurately and timely.
Provides and reinforces patient education, including exam preparation and discharge instructions.
Obtains and verifies insurance and registration information.
Coordinates insurance authorizations and referrals, communicating with financial advisors, admitting departments, and insurance companies.
Documents authorization activities within the appropriate system modules.
Manages copay collection and justification processes.
Manages waiting lists, recall lists, and patient correspondence.
Gathers and reviews paperwork for charge entry by exception.
Reviews preference cards, implant records, vendor delivery tickets, and charge sheets for accuracy and completeness.
Charges patient supply items, implants, equipment, and consignment items using appropriate markup when necessary.
Performs daily charge interface processing for perioperative services time charges, supply charges, and anesthesia supply charges.
Checks documentation for completeness related to DME (soft goods) supplies.
Runs audit reports, charge transmittals, demographic reports, surgery logs, and other required reports.
Distributes anesthesia professional fee billing paperwork to appropriate parties.
Maintains organized files of all patient charges in chronological order for intradepartmental access.
Gathers required documentation for patient billing services, including implant and vendor records.
May perform materials management duties including supply acquisition and requisition.
Ensures maintenance of office equipment.
Orders department supplies in a timely and cost-effective manner.
Maintains departmental forms and printed materials.
Collaborates with providers, staff, patients, and families to ensure comprehensive patient service.
Communicates clearly and effectively to ensure patient understanding of appointments, follow-up care, and billing processes.
Supports accurate, complete, and retrievable patient documentation across all information systems.

Benefits

LCMC Health is a community. Our people make health happen.
While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way.
Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
New Orleans East Hospital, vital to LCMC Health’s incredible community of care, has been New Orleans East’s and the surrounding community’s trusted healthcare leader since 2014, embodying our mission of not only superior care, but healthcare with heart, courtesy, concern, kindness, and welcoming spirit for everyone.
Learn more about New Orleans East Hospital and our Leapfrog “Grade A” Hospital Safety distinction.
Deliver healthcare with heart.
Give people a reason to smile.
Put a little love in your work.
Be honest and real, but with compassion.
Bring some lagniappe into everything you do.
Forget one-size-fits-all, think one-of-a-kind care.
See opportunities, not problems – it’s all about perspective.
Cheerlead ideas, differences, and each other.
Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer.
All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.
LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
To ensure quality care and service, we may use information on your application to verify your previous employment and background.
To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.