Surgery Scheduler - IRMC Physician Group - Gastroenterology - Full Time

Indiana Regional Medical Center•Indiana, PA

15d•Onsite

About The Position

The Surgery Scheduler is responsible for performing pre-registration functions in conjunction with the office, OR, preregistration department, and/or surgery centers. This role involves providing excellent customer service during phone calls to patients to obtain or verify demographic and insurance information, verifying insurance eligibility, and discussing financial responsibilities and options. The scheduler will also provide patients with instructions for their procedures, answer questions, and maintain accurate records. Additionally, the role includes generating surgical lists, communicating schedules, following up on no-shows and cancellations, confirming procedures, and maintaining an organized work area. The Surgery Scheduler may also be required to travel to other IPG offices, cover office operations as needed, adhere to IHPS Policies and procedures, model appropriate customer service, and assist the Provider with electronic prescriptions.

Requirements

Must be a high school graduate.
Basic understanding of medical terms and abbreviations.
Usage of computer systems.
Fundamental knowledge of basic billing procedures.
Clear understanding of the confidentiality laws that govern the patient/physician relationship.
Ability to make a great first impression and sustain it.
Ability to answer multilane telephones.
Ability to operate a 10-key adding machine by touch.
Ability to operate or learn to operate automated systems, personal computers and fax machines.
Ability to employ tact, diplomacy and compassion with all types of people.
Ability to communicate well irrespective of the medium.
Ability to exhibit strong interpersonal skills.
Ability to maintain cooperative relationships with staff members, patients and physicians.
Ability to communicate clearly and concisely.
Ability to process a variety of medical reports and correspondence.
Ability to follow set outlines and be alert to variations and make decisions accordingly.
Ability to maintain organized and accurate records.
Ability to exercise team coordination skills.
Ability to serve as patient advocate.
Ability to understand and enforce the financial policy of the practice and recognize and correct costly data capture errors.

Nice To Haves

Business or medical secretarial graduate or equivalent preferred.
Current CPR certification preferred.

Responsibilities

Perform pre-registration function in conjunction with the office, OR, preregistration department and/or surgery centers.
Provide excellent customer service during phone calls to patients to obtain or verify demographic information, insurance information and other required data.
Verify eligibility of patient’s insurance and discuss the correct discrepancies with the patient at the time of preregistration.
Communicate hospital policy on collection of patient’s out of pocket responsibility and inform patient of amount to be paid at time prior to service.
Provide patient with instructions relative to a scheduled appointment/procedure and answer customers’ questions about their anticipated service.
Discuss financial options available for payment of patient liability and refer patients to Financial Counselors for pre-collection or assistance in application for financial assistance programs.
Maintain a high standard of accuracy in pre-registration to facilitate a smooth registration process for the patient upon arrival for service and final registration.
Collects copays or coinsurances from insured patients and provided receipts when warranted.
Answers telephones, screens and directs incoming calls and messages to the appropriate party according to organization policy.
Generates surgical lists and communicates the schedules to the rest of the office, billing department and Providers in a timely manner.
Maintains an accurate filing system for insurance eligibility lists and office forms related to the position.
Follows up with no-shows or cancelation when appropriate.
Confirm procedures with the patients in a timely manner prior as a reminder to the patient.
Maintains an orderly, neat and clean work area.
Travel to other IPG offices when needed to cover when requested.
Performs other tasks as requested.
Cover office operations as needed.
Adhere to IHPS Policies and procedures.
Model appropriate customer services with patient, physicians, and employees.
Assist the Provider by sending approved electronic prescription via the electronic health record.