PSR - Surgery Scheduler (UW Pediatric Specialites)

Prevea Health•Green Bay, WI

15h•Onsite

About The Position

The Patient Service Representative (PSR) Surgery Scheduler role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR Surgery Scheduler is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

Requirements

High School Diploma and/or GED Required
Proficient telephone and computer skills with clear and professional speaking abilities.
Exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
Efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
Effectively and positively interacting with staff members throughout the company.
Promote teamwork and provide a supportive environment throughout the organization.
Grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately
Able to work independently and think critically using provided information.

Nice To Haves

3-5 years experience in customer service, insurance, and/or healthcare Preferred

Responsibilities

Schedules outpatient surgeries and procedures upon receipt of provider orders or referrals.
Coordinate communication between patients, family members, staff, and providers-via phone, in person, or through MyPrevea; Direct patient concerns, inquiries or complaints by receiving and routing messages to appropriate staff.
Obtain and confirm accurate demographic and insurance/coverage information.
Assist patient or caller with questions regarding policies, insurances, payments, or other financial needs.
Works closely with the prior authorization team to review insurance and surgery eligibility; following protocols for surgery reschedules if necessary.
Closely collaborates with the clinical operations team to provide feedback regarding scheduling efficiencies and opportunities.
Appropriately handle cash and collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures. Provide error-free and accurate daily batch and/or deposits to appropriate staff for processing.