Surgery Scheduler
University Clinical Health•Memphis, TN
•Onsite
About The Position
The Surgery Scheduler, will schedule surgeries and pre-operative tests, and counsel patients about their financial responsibility before surgery. Act as a liaison between physician, patient, insurance companies, and hospital or surgery center.
Requirements
- High School diploma or equivalent required.
- 3 years of work experience in a medical setting.
- Knowledge of medical practice management software and EMR required.
- Effective interpersonal and communication skills required
- Organizational Skills
- Customer service orientation
- Committed to supporting UCH’s standard to medical excellence
Nice To Haves
- Some college education is preferred.
- Knowledge of medical terminology preferred
- Experience in Plastic Surgery a plus
Responsibilities
- Receives instructions from physicians about which surgery or test is recommended
- Obtains precertification/preauthorization from insurance companies before surgery for each procedure and test, using an online application or by contacting the insurer on the telephone
- Verifies patient eligibility and coverage for the procedure using an online application or the telephone; if patient is not eligible on date of service, or the procedure is not a covered benefit, explains this to patients
- Counsels patients pre-operatively regarding their potential financial obligations, and provides information about patient insurance coverage
- Discusses pre-operative instructions with the patient, as directed by physicians
- Assists patients with setting up payment plans, and collects all co-pays, co-insurances, pre-surgical deposits and full amounts
- Schedules operating room time, according to physician scheduling protocols; faxes H&P to hospital admitting department
- Schedules all appropriate pre-operative tests and blood work
- Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists; has paperwork ready for the surgeon prior to the day of surgery
- Responds to written and telephone inquiries from patients and carriers regarding planned surgeries
- Maintains communication among the physician, patient, insurance company, and hospital at all times
- Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
- Ensures that clinical records are up to date and maintained
- Attends continuing education courses as requested
- Attends all regular staff meetings
- Completes all other duties as assigned by the Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
