Surgery Scheduler

University of Colorado•Aurora, CO

2d•Hybrid

About The Position

In the Department of Obstetrics and Gynecology, Division of Urogynecology and Reconstructive Pelvic Surgery, we are the largest female pelvic medicine and reconstructive surgery practice in Colorado. Each faculty member is fellowship-trained and double board-certified, including certification in Urogynecology and Reconstructive Pelvic Surgery (URPS). As part of the larger University of Colorado Anschutz School of Medicine, we have access to an intensive care unit, cutting-edge equipment, and multiple teams of subspecialists in female health. This allows us to address even the most complex medical problems. We also provide a wide array of reconstructive surgical options, including minimally invasive and robotic surgery. The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues, including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications, and/or pre-authorizations as necessary. The Surgery Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions. They must be able to analyze the faculty’s availability when scheduling patients for new patient visits and surgeries. Must understand the length of time needed for a particular visit type and schedule patient appropriately. They must be able to identify conflicts in these schedules, review them with the appropriate physician and resolve them in a timely manner. This position interacts with patients, faculty, scheduling staff, research staff, clinic staff, hospital and department administration, and insurance representatives daily in providing support for scheduling appointments and surgeries. This position may also support some administrative needs of assigned providers. This position will work under the direction of the Clinical Operations Manager for the Department

Requirements

High School Diploma or GED.
Two (2) years of relevant experience in an occupation related to the work assigned to this position
Applicants must meet minimum qualifications at the time of hire.
Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
Understanding of HIPAA practices and patient confidentiality.
Ability to maintain a positive attitude with clients, employees, and management.
Ability to work quickly – individually and as part of a team.
Ability to read, analyze, and interpret policies, documents, and regulations.
Must be detail-orientated and maintain excellent organizational skills.
Must be tech savvy (ability to understand, apply, and benefit from technology).
Ability to effectively communicate at all levels, including physicians, leadership, and staff.
Ability to work within large, complex healthcare systems.

Nice To Haves

Bilingual, Spanish-speaking.
customer service or general administrative experience.
experience with appointment scheduling and insurance verification.
EPIC experience.
MS Office experience.
Two (2) years or more of Surgical Scheduling experience
Surgical Schedule training experience within EPIC

Responsibilities

Assist and act in patient scheduling issues, training, education, communication and problem solving.
Develop and maintain training and workflow documents for Surgery scheduling.
Schedule operative cases across multiple locations of care and different health systems as directed by supervisor, clinical providers and nursing staff.
Obtain surgery insurance authorizations.
Coordinate, track, and generate reports on OR block time, including all related communication with the hospitals
Assist with new patient visit scheduling and procure new patient medical records in a timely manner as needed.
Route correspondence to referring physicians and other appropriate care providers.
Share in answering incoming telephone calls from patients and referring physicians.
Serve as a liaison between patients and physicians for all non-clinical issues.
Complete referral and authorization checks.
Participate in staff meetings and trainings as required.
Generate patient quotes for procedures and surgeries.
Display a willingness to work collaboratively and cooperatively with all members of the Department team.
Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.
Provide administrative support to Department faculty as needed.

Benefits

health insurance
life insurance
retirement plans
tuition benefits
ECO pass
paid time off – vacation, sick, and holidays
22 days of vacation per year
15 day of sick leave per year
10 paid holidays per year
Retirement plans with very generous matches, as well as voluntary saving options.
medical, dental, vision
Short-term and long-term disability
Life insurance
Tax-advantaged savings and spending accounts
Parental paid leave
Short-term disability and long-term disability
Health and wellness programs
Tuition assistance on CU-offered classes for yourself or a dependent
Access to the CU Advantage. Take advantage of amazing savings and special offers on everything from shopping, dining, sporting events, concerts, and theme parks to movies, car rentals and cell phone plans, just to name a few.