Surgery Scheduler

Rothman Orthopaedics•Egg Harbor Township, NJ

2d•Onsite

About The Position

The Surgery Scheduler makes, schedules, and communicates surgery appointments for patients in an efficient and timely manner. This role requires excellence in service to a variety of customers, including patients, physicians, partner departments, and external stakeholders. The scheduler must demonstrate administrative accuracy and attention to detail in scheduling and team communication, while maintaining a Key Performance Indicator (KPI) of cases scheduled per week.

Requirements

Two years of work experience in a medical office setting with medical receptionist or surgical scheduling experience.
Knowledge of medical terminology, third party billing, insurance regulations and ICD-9 and CPT coding desirable.
Computer skills including, but not limited to, MS Office
Minimum high school diploma or equivalent required

Responsibilities

Greets and registers patients in a prompt, pleasant, and helpful manner.
Verifies necessary information: demographics/Insurance/ Primary Care Physician, Procedure and laterality.
Schedules and coordinates patients’ surgical appointments for all participating locations and non-surgical related diagnostic studies including, but not limited to Epidural Steroid Injections and EMG Testing.
Maintains paper and computerized logging system.
Answers telephone in a professional manner, answers any questions that are within the area of the positions responsibility, forwards calls, or sends message by appropriate means to all necessary individuals.
Check surgery scheduling referral report every morning and make corrections as needed.
Present resources to patients as needed.
Schedules patients procedure, Pre-operative testing , Medical clearance, Orthotic (if needed) and Post-Operative appointments.
Completes reservation form and sends over to appropriate surgical facility along with all Facility forms.
Scans all patient information, reservation and consent forms as well as fax confirmations into EMR chart.
Create referral in EMR and send insurance/surgical information to the rep in order for authorization to be obtained.
Add procedure in Physicians Outlook calendar ( if Applicable ).
Completes and faxes PATS prescriptions/Clearance form a "Sx Quick fax/Referral request " to the patients Primary Care Physician.
Obtains requested results from PCP/ Surgical Facility and scan into EMR chart with necessary communication to clinical team.
Reviews physicians schedules weekly.
For any cancellations/Rescheduled cases: must send notification to facility and Physician.
Clinical team will work with scheduler to fill OR schedule.
Follow up 10 days prior to patients surgical date: all Lab, EKG and Clearances results.
Fax to appropriate facility, PCP and scan into EMR along with fax confirmations and assign to your Physicians Pool.
Document / Scan all appropriate information via EMR.