Surgery Scheduler, Clinic Spine Center

UT Southwestern Medical Center • Dallas, TX

1d

About The Position

Works under general supervision to provide scheduling of patients for department or clinic. Scheduling of Spine Center surgery and procedures at University Hospitals and the Outpatient Surgery Center (OSC) for surgical and non-operative providers, including entering the surgery case in Epic, obtaining and/or follow up on necessary clearances needed to schedule, assigning the date/time with the patient, and providing confirmation prior to service. Review of schedule for discrepancy and collaboration with providers, internal stakeholders, and regional sites to identify appropriate steps for patient treatment plan as it pertains to surgical and procedural services 3. Ad hoc projects such as communication with staff and providers to identify opportunity and work with leadership to implement updates according to hospital mandate, actively auditing cases for completion of pre-surgical elements, etc.

Requirements

• High School Diploma or equivalent
• 2 years of experience working in a medical office environment.
• Exposure and working knowledge of physician billing, medical collections, coding and surgery scheduling and/or patient access

Nice To Haves

• 2 years of college
• 1 year of of healthcare scheduling and/or surgery scheduling

Responsibilities

• Schedules patient surgical procedures at various entities (University Hospitals, Ambulatory Surgery Centers) in accordance with established protocols; acquires the appropriate information and orders from the surgeon.
• Provides pre-certification of all procedures to ensure coverage and proper billing procedures; and/or may obtain insurance pre-certification from the referring physician's office and contacts insurance carriers for confirmation; advises clinic and/or patient on co-payment or co-insurance responsibility.
• May be responsible for accurately entering scheduling, insurance and registration information into the appropriate system(s).
• Maintains and monitors surgical block time to keep utilization at a high standard; advises surgeon of unused time and releases the unused time to prevent loss of department's surgical block time.
• Request and secure tissue from Tissue Bank/Transplant Services working with Faculty and OR to ensure delivery of the requested tissue at the time of surgery to avoid delay or cancellation of surgery.
• Requests and/or obtains the ordered materials and/or equipment needed for surgery and confirms with the surgeon before surgery in order to avoid delay or cancellation of surgery.
• May research claims on payment denials from third party carriers for pre-certified procedures.
• Acts as liaison with other departmental staff when needed for the coordination of multiple and/or special procedures.
• Adheres to patient privacy act HIPAA, and confidentiality policy at all times.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees