Surgery Scheduler

Banner Health•Mesa, AZ

2d•Onsite

About The Position

As a Surgery Scheduler in our Vascular Clinic, you'll be the essential right-hand to our renowned surgeons and the trusted guide for patients navigating their surgical journey. In this high-energy atmosphere, you'll schedule state-of-the-art vascular procedures, handle insurance verification, prior authorizations, and patient collections while creating positive first impressions. We're seeking a patient-focused team player with a welcoming demeanor who is action-oriented/solution-focused and ensures all surgical requirements are met seamlessly. Your smile, efficiency, and attention to detail will be instrumental to our program's success and make a real difference in patients' lives. At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of delivering excellent patient care. POSITION SUMMARY This position is responsible for scheduling surgical, cardiovascular or obstetrical procedures using a computerized scheduling system. The position is also responsible for entering patient charges, orders, and other pertinent information into the system and compiling and reporting statistical information to management. The incumbent may act as an office liaison for department staff, physicians, and patient families.

Requirements

High school diploma/GED or equivalent working knowledge.
Skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting.
Knowledge of medical terminology is required.
Knowledge of payor contract terms and processes.
Excellent organizational skills.
Effective human relations and communication skills.
Effective teamworking skills.
Ability to meet deadlines and productivity standards.
Knowledge of word processing and spreadsheet software.
Ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Coordinates case times for elective, urgent or emergent surgeries, cardiovascular or obstetrical procedures in a computerized scheduling system.
Verifies and reviews physician privilege status prior to scheduling. Interfaces with medical staff office to maintain log of current privilege status and maintains confidential information.
May acquire and maintain physician preference information and staff roster.
Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies that they are current.
Orders previous medical records for the day of the procedure, when necessary.
Types and prints physician orders for multiple physicians and departments.
Schedules and maintains physician block time, and block time releases.
Enters physician’s orders for lab, blood bank, medical imaging, and cardiology.
Enters results of diagnostic tests, patient registration information and patient charges.
Compiles data and prepares statistical reports for management.
Conducts charge management audits for assigned area.
Reconciles charge packet information with the audit.
Identifies missed or incorrect charges and corrects when appropriate.
Acts as a receptionist to assigned unit; answers phones, relays messages.
Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures.
Acts as a liaison among nursing units, physician and staff to relay patient data.
Screens requests for patient information and refers to appropriate staff.
Records and types minutes of staff meetings, when required.
Prepares and distributes staff call roster each month.
Enters facility work orders and supply orders when required by assigned department.
Requests repairs/maintenance for business machines in the department.
Arranges for pickup and delivery of instruments and equipment and completes all necessary paperwork.
This position has responsibility for scheduling surgeries and procedures and maintaining a smooth workflow in the area.
Must be able to work with minimal supervision, under stressful situations, set priorities and maintain highly confidential information.