Surgery Scheduler Cardiology

Banner Health•Mesa, AZ

3d•Onsite

About The Position

The Surgery Scheduler at Banner Cardiology Clinic schedules patients for surgical and cardiovascular procedures and coordinates procedure details, benefits, locations, and other aspects of care. The position may also provide scheduling support to other clinics when their schedulers are unavailable; cross-training will be provided. The role uses a computerized scheduling system to coordinate elective, urgent, and emergent procedures; enter orders, patient information, and charges; and compile statistical information for management. It may also serve as an office liaison for department staff, physicians, patients, and families. The scheduler is responsible for maintaining smooth workflow, working with minimal supervision, setting priorities under stressful circumstances, and protecting confidential information. The position is based at the East Valley Cardiology Clinic in Mesa, Arizona. The listed schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma, GED, or equivalent working knowledge.
Two years of medical clerical experience, preferably in hospital central scheduling or physician-office scheduling.
Knowledge of medical terminology.
Knowledge of payor contract terms and processes.
Excellent organizational skills and effective human-relations and communication skills.
Effective teamwork skills and ability to meet deadlines and productivity standards.
Knowledge of word-processing and spreadsheet software and ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.
Ability to work with minimal supervision, prioritize work in stressful situations, and maintain highly confidential information.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Schedule elective, urgent, and emergent surgical, cardiovascular, or obstetrical procedures in a computerized scheduling system.
Verify physician privilege status before scheduling and coordinate with the medical staff office to maintain current privilege information.
Obtain authorization numbers, current histories and physicals, and laboratory results; request previous medical records when needed.
Type and print physician orders for multiple physicians and departments.
Schedule and maintain physician block time and manage block-time releases.
Enter orders for laboratory, blood bank, medical imaging, and cardiology services, along with diagnostic test results, patient registration information, and patient charges.
Compile data and prepare statistical reports for management.
Conduct charge-management audits, reconcile charge packets, identify missed or incorrect charges, and correct them when appropriate.
Answer phones, relay messages, greet and direct patients and visitors, and answer questions about policies and procedures.
Liaise among nursing units, physicians, staff, patients, and families; screen requests for patient information and refer them to appropriate staff.
Record and type staff-meeting minutes when required and prepare and distribute the monthly staff call roster.
Enter facility work and supply orders, request repairs or maintenance for business machines, and arrange pickup and delivery of instruments and equipment with required paperwork.
Maintain smooth scheduling workflow, set priorities, meet deadlines and productivity standards, and maintain confidentiality.
Provide scheduling coverage for other clinics when needed; cross-training is provided.