Surgery Scheduler - Ob/Gyn

Cedars-Sinai•Beverly Hills, CA

21h•$25 - $37

About The Position

The Surgery Scheduler supports physicians and clinical staff with administrative tasks that help ensure clinic workflow. The role manages the assigned physician practice’s clinical and surgery schedules and coordinates the patient experience, including patient surgeries, outpatient procedures, health education, and related scheduling tasks for medical specialties within the Cedars-Sinai Medical Care Foundation. The scheduler coordinates care before, during, and after surgery by arranging appointments, preoperative studies, authorizations, health clearances, clinical staff, operating-room time, and any special equipment requested by the physician. The position also serves as a key contact and liaison for patients, physicians, internal and external departments, and patient designees. Additional duties include managing referrals, physician correspondence and calendars, patient charts and insurance information, billing documentation, and workers’ compensation authorization requests. The role provides clinical or administrative support according to operational needs.

Requirements

High school diploma or GED.
At least six months of experience as a Surgery Scheduler, Patient Service Representative, Medical Assistant, or in a related role in an outpatient or inpatient clinical, ambulatory service center, or hospital setting.

Responsibilities

Schedule patient appointments, including preoperative and postoperative visits; verify insurance; obtain surgery authorizations and health clearances; and ensure preoperative studies are scheduled and completed.
Schedule clinical staff and operating-room time for procedures.
Review surgery or procedure risks and benefits with patients according to physician orders and arrange appropriate pre-surgery education classes as advised by the physician.
Serve as the primary patient contact and liaison among patients, physicians, and internal and external departments, supporting patients before, during, and after surgery.
Arrange all requirements for surgical procedures, including special equipment requested by the physician.
Respond to patient inquiries and complaints, provide service recovery, and raise issues to a supervisor when needed.
Coordinate directly between the office and a patient’s designee.
Manage physician referral work queues by completing referrals.
Handle physician correspondence, forms, authorization requests, calendars, and transcription needs as required.
Prepare charts and review, perform, or update demographic and insurance information.
Work with the billing team to provide information for requested audits and ensure surgical reports and charges are sent to the billing department.
Collaborate with workers’ compensation adjusters and case managers on authorization requests and follow up to ensure authorizations and documentation are completed.
Provide clinical or administrative support based on operational needs.