Surgery Scheduler - Orthopedics - Tarzana

Cedars-Sinai•Los Angeles, CA

2d•Onsite

About The Position

The Surgery Scheduler supports the physician and clinical staff in administrative related tasks to ensure clinic workflow. This position is responsible for the day-to-day assigned physician practice including management of physician practice clinical and surgery schedule. This role serves as a key point of contact in coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks for various medical specialties of the Cedars-Sinai Medical Care Foundation.

Requirements

Surgery scheduling experience
Orthopedics experience
Experience with physician practice management
Experience with patient scheduling for surgeries and outpatient procedures
Experience providing health education information
Experience verifying insurance
Experience obtaining surgery authorizations
Experience managing health clearances
Experience scheduling pre-op studies
Experience coordinating with clinical staff and OR times
Experience reviewing risks and benefits of surgery/procedure with patients
Experience enlisting patients in education classes
Experience acting as a liaison between physician, patient, and other departments
Experience obtaining special equipment for procedures
Experience responding to patient inquiries and complaints
Experience providing service recovery
Experience managing physician referral work queues
Experience handling physician correspondence, forms, and authorizations
Experience managing physician calendars
Experience preparing charts
Experience updating demographics and insurance information
Experience working with billing teams
Experience providing information for audits
Experience collaborating with workers comp adjusters and case managers
Ability to provide clinical or administrative support

Responsibilities

Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, health clearance for the patient.
Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician.
Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments both internal and external; Serves as a resource and support to the patients before, during, and after surgery.
Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.
Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary.
Provides direct concierge coordination between office and patient designee.
Manages physician referral work queues by completing referrals.
Handles physician correspondence, forms and request for authorizations, and the physician’s calendar and other transcription needs as required.
Prepares charts and reviews/performs/updates demographics and insurance information.
Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
Collaborates with workers comp adjusters and case managers on worker’s comp request for authorizations and will follow up to ensure completion of authorization and documentation.
Provides clinical or administrative support based on operational needs.