Surgery Coordinator

Azul Cosmetic Surgery and Medical Spa•Fort Myers, FL

12h•Onsite

About The Position

Azul is a nationally awarded aesthetics company with over 20 years of experience in the Florida market, operating in multiple locations. Azul offers a variety of services including aesthetics, injectables, body contouring, and plastic surgery. As part of Aesthetic Partners, a network of practices across the US, Azul benefits from a culture of shared best practices, ongoing training, and resource leveraging to foster brand growth. We are looking for a full-time Surgery Coordinator who is highly organized, passionate about the beauty and wellness industry, and serves as a brand ambassador for Azul. This role involves supporting patients and surgical teams by scheduling procedures, managing pre-operative requirements, and ensuring documentation is accurate, complete, and compliant. The Surgery Coordinator acts as a crucial link between providers, patients, and facilities to ensure seamless communication and timely care coordination. Success requires strong attention to detail, professionalism, and a patient-centered approach. The Surgery Coordinator reports directly to the Physician.

Requirements

Exceptional organizational skill
Genuine passion for the beauty and wellness industry
Strong attention to detail
Professionalism
Compassionate, patient-centered approach
Expresses self clearly and concisely in oral and written communications.
Maintains effective relationships and open communications with patients, families, management, and staff.
Is pleasant and friendly with patients over the phone, via email and text.
Successfully credentials the practice and providers.
Is knowledgeable in all aspects of Azul and the services we offer.
Follows the phone verbiage scripting and gathers all appropriate information for our practice management system.

Responsibilities

Schedule all surgical cases for assigned provider.
Provide pre-operative instructions to patients, monitor incoming patient information from various sources and scan all documents into patient charts.
Counsel patients for all surgeries.
Stay current with the latest technologies & medication and be able to answer general patient questions.
Discuss benefits and costs of insurance and/or cosmetic cases.
Forward packet of surgical paperwork to our surgical facility.
Inform patients of any pre-admission testing (Labs, EKG, etc.) as needed. Counsel patients on what is expected the day of surgery, answer any pre-surgical questions, and inform of follow up care.
Work with OR scheduling office to ensure all OR cases are scheduled in a timely manner as according to physician direction and all appropriate paperwork is received by appropriate parties.
Have an understanding of the billable diagnosis per procedure codes.
Maintain database to ensure all pre-surgical forms, medical clearance documents, patient radiological exams and laboratory work is completed in a timely manner within the guidelines of OR scheduling.
Work with clinical operations manager to improve utilization of OR block-time and release unused OR time.
Review surgical and clinical forms for completeness and accuracy for all surgical procedures.
Seek approvals surrounding physician schedule(s) in order to utilize and accommodate additional OR time; communicate approved changes with various staff members, identify conflicts with physician clinic/academic and OR schedule, provide suggestions and assist in the resolution of conflicts.
Accurately complete surgical billing.
Collect deposit and final payment from patient.
Follow up with cancelled surgery patients and ensure we schedule follow up and or new surgery date.
Follow up with patients that did not follow through with booking a quoted surgery.
Work on special projects; perform other related duties as assigned or requested.
Schedule pre-operative and post-operative visits.
Conform to all applicable HIPAA, Billing compliance and safety guidelines.