Surgery Coordinator

Eye Center of Texas•Bellaire, TX

20h•Hybrid

About The Position

A Surgery Coordinator is responsible for managing all administrative and clinical support activities related to scheduling surgical procedures for ophthalmology patients. This role ensures seamless coordination between patients, surgeons, surgical facilities, anesthesia teams, insurance providers, and clinical staff. The Surgery Coordinator plays a critical role in optimizing the surgical schedule, ensuring accurate documentation, and supporting an excellent patient experience.

Requirements

High School Diploma or equivalent
Minimum 2 years of experience as a Surgical Scheduler/Coordinator or equivalent title; ophthalmology experience preferred
Experience with EHR software; Nextech/ICP experience strongly preferred
Knowledge of contracted insurance plans and procedures
Strong communication and interpersonal skills
Ability to work in a fast-paced clinical environment.
Must have ability to travel to all practice locations as necessary

Nice To Haves

ophthalmology experience preferred
Nextech/ICP experience strongly preferred

Responsibilities

Schedules ophthalmic surgeries (e.g. cataract, glaucoma, retina, oculoplastic, pediatric) according to surgeon availability and facility requirements.
Coordinates pre-op testing (biometry, OCT, topography, labs, PCP clearance) as required.
Confirms all necessary equipment, lenses (IOLs), and special supplies are ordered ahead of procedure dates.
Coordinates, processes, and routes all paperwork as required to meet physician and facility requirements. Provides accurate, thorough, and complete documentation of all information pertinent to patient treatment(s).
Obtains pre-authorizations for surgery, ensure coverage, and verify benefits for surgical procedures, diagnostic tests, and special implants (e.g. premium IOLs)
Documents authorization details in the EMR and communicate requirements to patients
Provides cost estimates and discusses financial responsibility when appropriate.
Contacts patients to confirm surgery dates, arrival times, and instructions
Provides patients with pre-operative and post-operative instructions and education materials.
Answers patient questions about preparation, recovery, medications, and timelines via all communication methods
Schedules postoperative appointments.
Interacts with patients, physicians, and other staff in office and at the surgical facility as needed.
Continues care during post-operative period by supporting triage needs and questions, obtaining testimonials or additional survey and feedback communication from the patient.
Explains cataract and refractive surgery options in clear, patient-friendly terms, including: Premium IOLs (Toric, Multifocal, EDOF), monovision strategies, and target refractions
Laser vision correction procedures (LASIK, PRK, SMILE) and Phakic IOL where applicable
Discusses benefits, risks, candidacy criteria, expected visual outcomes, recovery timelines, activity restrictions, and realistic expectations.
Aligns recommendations to patient lifestyle goals and surgeon guidance, document preferences, questions, and decision points.
Reviews out-of-pocket costs for premium lenses and refractive procedures, financing options, and payment timelines according to practice policy (no clinical promises or guarantees)
Tracks and follows up on post-op care, surgical outcomes, and any required rescheduling.
Maintains accurate waitlists and optimizes block time usage for surgeons.
Serves as the primary point of contact for patients throughout the surgical process.
Provides compassionate support to reduce patient anxiety and improve overall satisfaction.
Contribute to team effort by completing additional tasks or projects as directed.
Attends Ambulatory Surgeryl Center meetings as needed and approved by management.
Prepares and maintains accurate surgical packets, consent forms, charts, and operative documentation.
Coordinates communication between surgeons, ASC or hospital teams, anesthesia, and referring providers.
Maintains up-to-date documentation and knowledge regarding co-management with referring providers and ensures compliance with the scheduling
Ensures medical clearances are completed and documented as needed.
Ensures all documentation meets regulatory, medical, and organizational standards.
Maintains accurate logs for surgeries, cancellations, and reschedules.
Protects patients information under HIPAA guidelines.