Surgery Coordinator

Rochester Regional Health•Rochester, NY

10d•Onsite

About The Position

Coordinates surgical scheduling for multiple physicians in a busy surgical practice. This includes scheduling pre-admission history and physicals, OR times, Covid Testing, and beds with planned requests for hospital services, diagnostic procedures, and daytime add-on cases or in-house procedures. The role also involves scheduling and coordinating surgical cases and procedures with other physician specialty practices and departments.

Requirements

Nice To Haves

Bachelors degree in business, social sciences, human resources, or equivalent
An equivalent combination of education and experience will be considered.
Three plus years of relevant healthcare experience
Strong analytical, computer, organizational, customer service and communication skills.
For the transportation departments, knowledge of IDX and CCS is beneficial.
Strong written and verbal communication skills

Responsibilities

Communicate with patients whether in person or via the telephone, with a cheerful and helpful attitude.
Provides coordination of surgery to be performed with physician, patient, facility and vendor (if needed).
Obtains surgical procedure and diagnosis codes to properly authorize/pre-certify surgery.
Contact the billing department to obtain pricing for out-of-network and self-pay patients.
Provides support to physician, clinical and clerical team members with questions and scheduling challenges.
Completes pre-certification/authorization with the patient’s insurance company providing any necessary documentation.
Schedules peer to peer with provider if necessary.
Document authorization/pre-certification once received along with contact information of the person spoken with.
Coordinates surgical clearance appointments necessary between patient, departments, other providers and/or PCP.
Contacts the patient and notifies them of the scheduled procedure and all necessary pre-op instructions.
Copy and coordinate patient instruction and any necessary documents to be mailed.
Coordinates with the hospital the arrival times of each scheduled patient and calls them with this information.
Enters each surgery in the Surgical Booking module the EMR, and keeps spreadsheets up-to-date with correct surgery dates and times for OR.
Assists in reviewing and revising policies and procedures pertaining to scheduling function.
May need to attend the weekly/quarterly meetings with physicians to review procedures and case load.
Daily verification of add on cases performed after hours and confirm surgeries performed as scheduled to facilitate accurate billing.
Review OR schedule against office physician schedule for accuracy, update EMR system as procedures are scheduled.
May need to facilitate with scheduling timely and efficient transportation for patients to/from procedure.
Communicates through EMR with providers and other departments with pertinent information related to surgical cases if needed.
Acts as regional liaison for RRH affiliates and regional sites that need assistance with coordinating procedures.
May need to obtain records from affiliates and sites not on EMR.
Performs other responsibilities as necessary to ensure efficiency within the practice.
Maintains operational knowledge of department equipment: telephones, computers, faxes, copier, printers, etc.