Surf Team Lead
About The Position
The Surf Team Lead plays an integral role in guest safety and guest experience both in and out of the water at Surf Ranch. Under the supervision of the Surf Team Supervisor, the Surf Team Lead ensures the Surf Team's day to day operations are executed to the standard expected by management and guests alike. The Surf Team Lead is responsible for holding all Surf guides accountable, mitigating labor, maintaining proper coverage for guest activations and upholding guest satisfaction. This position strives to be a liaison between the guests and the Surf Team ensuring the day to day surf operations are well staffed and maintained. The Surf Team Supervisor and the Surf Team Lead work closely to ensure all equipment, labor budgets, and guest satisfaction are upheld to the Surf Ranch standard. Serves as the face of the surf team. The team captain if you will.
Requirements
- Strong leadership skills
- Thorough understanding of the Surf Ranch guest schedule and business model
- Thorough understanding of the Surf Coach, and Surf Guide job descriptions
- Working knowledge of the Surf Ranch site and facility operations
- Excellent organizational skills
- One year previous experience of team management
- Ability to manage a small team and work in a group/team setting
- Surf Ranch specific water safety training
- Well rounded, experienced surfer (10 years minimum experience)
- Ability to coach and teach all levels of surfing
- Confident in leading and managing teams
- Open minded to opinions from all directions
- Team oriented problem solver
- Excited and enthusiastic outlook on work as it pertains to guests and Surf Ranch
- Optimism and energy for the brand and its future
- An open and collaborative nature
- A high degree of self-awareness of one’s own personal style, strengths and weaknesses and motivational triggers.
- Integrity and honesty
Responsibilities
- Assist in executing on all pre-arrival information made available by the Manager of Surf Ops. & Guest Experience Coordinator.
- Ensure all Surf Team members are properly supported and prepared to host the days group
- Ensure proper coverage for all on-site activations pertaining to guests
- Satisfying guest needs or issues as they pertain to the Surf Team
- Ensure guests have access to their video footage of their time at Surf Ranch
- Assist in mitigating all overtime and meal penalties
- To ensure all Surf Team staff are attentive to all guest needs
- Assist in maintaining the daily surf schedule for guests
- Assist in maintaining employee station schedules
Benefits
- Full suite of benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
