Surety Senior Account Manager

Acrisure • Bulverde, TX

9d • Onsite

About The Position

This role supports clients by identifying and fulfilling their surety bond needs. The position works directly with clients, Client Advisors, and Surety Company representatives to execute all types of surety bonds.

Requirements

• Strong attention to detail with excellent proofreading skills
• Ability to work independently while collaborating with team members
• Effective written and verbal communication skills, including active listening and problem‑solving
• Strong time management, organization, and prioritization abilities
• Ability to multitask and handle sensitive/confidential information with discretion
• Professional demeanor with a positive, service‑oriented attitude
• Ability to read, interpret, and apply insurance policies, contracts, and agency procedures
• Ability to prepare routine reports and professional correspondence
• Proficient in Microsoft Outlook, Word, and Excel
• Sound judgment, integrity, and ability to act with tact and fairness
• Ability to adapt to shifting priorities and deadlines
• Reliable, self‑motivated, and able to perform well under pressure
• High school diploma or equivalent required
• 5+ years of prior experience in surety bonds required
• Texas Property & Casualty insurance license required

Nice To Haves

• some college preferred
• Prior experience in bookkeeping, accounting, banking, or insurance preferred

Responsibilities

• Maintain and update client financial and bond files
• Review contracts and bond forms, extracting relevant information
• Ensure accuracy of bid and final bond requests
• Prepare and issue bid and final bonds
• Provide timely status updates to clients
• Process final close‑outs and premium audits
• Handle billing and accounts receivable follow‑ups
• Act as liaison between clients, internal teams, and surety companies
• Maintain strong relationships with surety partners
• Prepare routine and follow‑up correspondence (paper and electronic)
• File, draft, and send correspondence and documentation
• Prepare overnight packages, receipts, and mailings
• Assist Client Advisors and other team members as needed
• Provide general administrative support as assigned

Benefits

• Comprehensive medical insurance
• dental insurance
• vision insurance
• life and disability insurance
• fertility benefits
• wellness resources
• paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• complimentary Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• commuter benefits
• employee discount programs
• Paid maternity leave
• paid paternity leave (including for adoptive parents)
• legal plan options
• pet insurance coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED