Sure Start Business Coach

Neighborly®•Irving, TX

3d•Hybrid

About The Position

Sure Start Business Coach Are you looking for a place where you can bring your passion? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Sure Start Business Coach on the Dryer Vent Wizard team, a typical day for you will include: Collaborating with management to design impactful training programs and resources for new owners. Delivering engaging training sessions and coaching covering software, brand standards, sales, customer service, and more. Ensuring thorough documentation and supporting franchisees through every step of the pre-opening journey, from initial onboarding to successful store debut. Driving accountability by assigning, tracking, and following up on all onboarding and pre-opening tasks, ensuring franchisees complete required milestones on time. Building and reviewing first-year pro formas with franchisees to establish realistic financial expectations, identify break-even points, and align launch strategies with profitability goals. Assisting franchisees in setting first-year goals, monitoring progress, and celebrating key wins and launch achievements. Managing the FranConnect portal, monitoring task completion, and developing eLearning modules to equip owners and their teams with ongoing knowledge. Facilitating smooth transitions between training phases and ensuring a seamless hand-off to their ongoing Business Coach. Manage online training access and serve as a resource for all coaches and franchisees.

Requirements

Experience: 2+ years of relevant business coaching experience, with a preference for training and onboarding experience.
Strong understanding of financial statements, including P&L analysis and strategies for driving profitability.
Deep understanding of business fundamentals, including marketing, finance, operations, IT, and HR.
Skills: Excellent communication and interpersonal skills.
Financial literacy, including familiarity with forecasting, budgets, and basic financial analysis.
In-depth knowledge of the franchise model
Proven ability to design and deliver effective training programs and motivate learners.
Proficient in software like Adobe, Word, Excel, PowerPoint, and readily embrace new tech.
Education: An associate’s degree is required or equivalent experience
Must be able to travel an average of 25%

Responsibilities

Collaborating with management to design impactful training programs and resources for new owners.
Delivering engaging training sessions and coaching covering software, brand standards, sales, customer service, and more.
Ensuring thorough documentation and supporting franchisees through every step of the pre-opening journey, from initial onboarding to successful store debut.
Driving accountability by assigning, tracking, and following up on all onboarding and pre-opening tasks, ensuring franchisees complete required milestones on time.
Building and reviewing first-year pro formas with franchisees to establish realistic financial expectations, identify break-even points, and align launch strategies with profitability goals.
Assisting franchisees in setting first-year goals, monitoring progress, and celebrating key wins and launch achievements.
Managing the FranConnect portal, monitoring task completion, and developing eLearning modules to equip owners and their teams with ongoing knowledge.
Facilitating smooth transitions between training phases and ensuring a seamless hand-off to their ongoing Business Coach.
Manage online training access and serve as a resource for all coaches and franchisees.