Sure Walk Coordinator

University of Texas at Austin

3d•Onsite

About The Position

Parking and Transportation Services (PTS) provides the campus access, mobility, and services through policies that are customer focused, environmentally friendly, and economically sound. For more information about PTS, please visit: https://parking.utexas.edu/about. Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of University Business Services (UBS) staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time and holidays Teacher Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin’s libraries and museums with staff ID card Free rides on al UT Shuttle and Austin CapMetro buses with staff ID Card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/learning-development/resources/employee-experience Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Weekend, holiday, comp and overtime hours required as needed. Must work a minimum of one home football game every year in addition to every other Thanksgiving week home football game. Purpose Will manage a late night “safe ride” program that is largely student-facing. Responsible for support and services through program development, enhancement, and measurement; Responsible service delivery; Coordination of stakeholder activities, routine communication, forecast budgeting, verification of program compliance, and compliance documentation; Provides customer service; May supervise a team of direct reports or act as an individual contributor.

Requirements

Bachelor's Degree with a combination of at least three years’ experience coordinating programs, coordinating and/or working in a student affairs capacity, and making complex administrative decisions.
Must be able to lead and support Sure Walk and UT Night Rides employees (primarily student employees).
Must be able to effectively communicate both verbally and in writing.
Must be able to manage multiple projects simultaneously and accomplish tasks in a timely manner.
Must be able to be self-managed and work independently when needed.
Must be able to collaborate with other staff to effectively complete projects.
Must be able to think critically to manage incidents that arise and to support staff in following appropriate Sure Walk and UT Night Rides policies and protocols.
Must have a commitment to supporting student safety and success.
Must have clean driving record at time of hire and maintain an acceptable TX DMV rating at all times.
Upon hire, must complete and pass a criminal background check.
Professional demeanor.
Excellent customer service skills.
Proven coordinator skills in a collegiate environment; project coordinator in other fields will also be considered.

Nice To Haves

Bachelor's Degree with more than five years’ experience relative to program management.
More than three years of university operations experience, and three years supervisory experience.
Demonstrated excellent customer service experience.
Experience as a contributing member of a team.
Knowledgeable and experience with student-oriented programs.
Tact, diplomacy, and judgement in dealing with others.
Demonstrated effective interpersonal communication skills, both written and verbal.
Experience working with campus and community organizations in a leadership capacity.
Experience supervising and supporting student employees.
Experience facilitating meetings, group dialogue, and resolving conflict.

Responsibilities

Coordinate hiring of new staff, plan training and monthly staff meetings, oversee vehicle and equipment use and maintenance, and supervise and support staff.
Drive designated vehicles including carts, vans, and wheelchair accessible vehicles on a nightly basis.
Accompany staff and students on nightly walks/rides across campus and into West Campus.
Manage and support the development of the Sure Walk program in both nightly operation duties and the completion of position- specific projects.
Maintain a comprehensive knowledge of all Sure Walk and UT Night Rides policies and incident response protocols and effectively respond to and report incidents as they occur.
Plan and co-facilitate monthly/weekly staff meetings.
Serve as a Sure Walk and UT Night Rides representative/advocate at The University of Texas at Austin and community functions.
Model professional, academic, and personal integrity in all interactions with staff and riders.
Intentionally develop and maintain positive relationships with all staff.
Work with other departments to develop and implement projects that meet rider and/or staff needs and align with Sure Walk and UT Night Rides initiatives and programmatic/staff learning outcomes.
Work with manager on strategic planning efforts, program visioning, and budget management.
Be accessible during evening and weekend hours as agreed upon to respond to incidents and needs of staff during nightly operations.
Other related functions as assigned.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time and holidays
Teacher Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin’s libraries and museums with staff ID card
Free rides on al UT Shuttle and Austin CapMetro buses with staff ID Card