Supv, Service Operations

Berkshire Hathaway Energy•Iowa City, IA

About The Position

Provides leadership to supervise and direct gas and electric field personnel in the operation of distribution and transmission systems and customer response systems across an assigned geographic area. The role focuses on safe, effective use of resources to protect the public, achieve customer satisfaction, and meet the needs of the assigned area. It provides complex technical expertise to support safe, effective, and reliable energy delivery. The position may provide resources to other MidAmerican Energy Company areas as workloads change and technical assistance to other companies and regions during utility disaster emergencies. The role contributes to company goals and implements cost-saving and value-enhancing opportunities, including savings available through administration of the collective bargaining agreement. Supervises an average of 15 direct reports across union and non-union disciplines, including administrative and technical personnel involved in operation, maintenance, construction, and management of physical utility systems and information systems. May also supervise contractor forces. The position oversees electric and natural gas construction, operation, maintenance, and customer service activities; safety and regulatory compliance; resource optimization; workforce development; emergency response; technical training; and local employee supervision. It may include managing multifunctional areas after hours.

Requirements

Bachelor's degree in business, technical engineering, or a related field, or equivalent experience. Typically, six years of related, progressive work experience would be needed for candidates without a bachelor's degree.
Six years of related experience, including one year in a senior technical or leadership role.
Good oral and written communication skills, including presentation skills.
Effective leadership abilities and interpersonal skills to support teamwork.
Influencing skills to negotiate and persuade, sell, and lead opinion.
Effective analytical, problem-solving, and decision-making skills, including the ability to demonstrate them under pressure.
Project management skills and the ability to prioritize and manage multiple issues and projects concurrently.
Valid driver's license.
Ability to perform the essential functions of the position, with or without an accommodation.

Responsibilities

Supervise, direct, and coordinate electric and natural gas construction, operation, maintenance, and customer service activities, including administering the collective bargaining agreement.
Prioritize public safety and ensure a safe work environment for employees.
Understand, administer, and enforce rules and codes issued by regulatory and safety agencies, including OSHA, OPS192, state utility regulatory boards, the national fuel gas code, and local utility, construction, and building codes; may advise governing agencies on proposed rules.
Manage multifunctional areas after hours.
Supervise personnel and provide complex technical expertise to achieve company and area goals.
Optimize resources, workforce safety and health, system reliability, and regulatory and environmental compliance.
Manage emergency and spill response, cleanup, environmental compliance reporting, air monitoring, and facility waste coordinator inspections and compliance reporting.
Ensure compliance with drug testing and annual medical examination policies relating to CDLs, respirator use, and audiograms.
Investigate employee injuries and property damage, analyze causes, recover assets, authorize damage payments, and support related personnel development.
Handle escalated, unusual, or difficult inquiries and situations through direct action.
Deliver ongoing complex technical training to internal and external groups, including emergency response, safety, job skills, compliance and certification, operator qualification, and apprentice training.
May train engineering and customer service personnel on construction, maintenance, field service requirements, customer requests, and emergency response.
Lead and provide technical expertise to tactical and technical committees focused on improving utility services operations, the company, and the industry.
Participate in relevant boards, professional associations, and committees, including safety, apprenticeship, vehicle standards, gas and electric standards, customer service, advisory, and software user-group committees.
Lead personnel in implementing flexibility opportunities in bargaining unit contracts.
Develop direct reports to help build a future pool of qualified supervisors and advanced technical personnel.
Supervise local employees, including safety, development, training, performance evaluations, salary administration, counseling, motivation, goal setting, planning, organizing, integrating, measuring, and reporting work.
Direct building and grounds operations and maintenance and assist with fleet and storeroom operations.
Demonstrate knowledge and understanding of human performance improvement techniques.
Perform additional responsibilities as requested or assigned.