Supv, Service Operations
About The Position
Provides leadership to supervise and direct gas and electric field personnel in operating distribution and transmission systems and the customer response system across an assigned geographic area. The role focuses on safe and effective use of resources, public protection, customer satisfaction, and meeting the needs of the assigned area. It provides complex technical expertise to support safe, reliable energy delivery and may provide resources to other company areas or technical assistance during utility disaster emergencies. The position supports company goals and implements cost-saving and value-enhancing opportunities, including savings through administration of the collective bargaining agreement. The position supervises an average of 15 direct reports across union and non-union disciplines, including administrative and technical personnel involved in utility-system operations, maintenance, construction, and management, as well as information systems. It may also supervise contractors.
Requirements
- Bachelor's degree in business, technical engineering, or a related field, or equivalent experience. Typically, six years of related, progressive work experience would be needed for candidates without a bachelor's degree.
- Six years of related experience, including one year in a senior technical or leadership role.
- Good oral and written communication skills, including presentation skills.
- Effective leadership abilities and interpersonal skills to support a team-oriented approach.
- Influencing skills to negotiate, persuade, sell, and lead opinion.
- Effective analytical, problem-solving, and decision-making skills, including the ability to demonstrate them under pressure.
- Project-management skills and the ability to prioritize and manage multiple issues and projects concurrently.
- Valid driver's license.
- Ability to perform the essential functions of the position, with or without an accommodation.
Responsibilities
- Supervise, direct, and coordinate electric and natural gas construction, operations, maintenance, and customer-service activities, including administration of the collective bargaining agreement.
- Prioritize public safety and maintain a safe work environment for employees.
- Understand, administer, and enforce regulatory and safety rules and codes, including OSHA, OPS192, state utility regulatory-board requirements, the national fuel gas code, and applicable local utility, construction, and building codes.
- Advise governing agencies on proposed rules as needed, including managing multifunctional areas after hours.
- Supervise and direct personnel and provide complex technical expertise to support the company's mission and area-specific and corporate goals.
- Optimize resources, workforce safety and health, system reliability, and regulatory and environmental compliance.
- Manage emergency and spill response, cleanup, environmental compliance reporting, air monitoring, facility waste inspections and reporting, and applicable employee drug-testing and medical-exam requirements for CDLs, respirator use, and audiograms.
- Investigate employee injuries and property damage, analyze causes, recover assets, authorize damage payments, and support associated personnel development.
- Personally handle escalated, unusual, or difficult inquiries and situations.
- Deliver complex technical training to internal and external groups, including emergency-response training for fire departments and law enforcement; safety, skills, compliance, operator qualification, certification, and apprentice training.
- Assist with training engineering and customer-service personnel on construction, maintenance, and field-service requirements, customer requests, and emergency response.
- Lead and provide complex technical expertise to tactical and technical committees to improve service delivery, company operations, and the utility industry.
- Participate in relevant city and county mechanical and electrical review boards, professional associations, and committees such as safety, apprenticeship, vehicle standards, gas and electric standards, customer service, advisory, and software user groups.
- Lead personnel in implementing flexibility opportunities in bargaining-unit contracts.
- Develop direct reports to help build a future pool of qualified supervisors and advanced technical employees.
- Perform effective supervision of local employees, including safety, employee development and training, performance evaluations, salary administration, counseling, motivation, goal setting, and planning, organizing, integrating, measuring, and reporting work.
- Direct building and grounds operations and maintenance and assist with fleet and storeroom operations.
- Perform additional responsibilities as requested or assigned.
- Demonstrate knowledge and understanding of human performance improvement techniques.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
