Supv Mental Health Admissions Specialist

Fairview Health Services•Minneapolis, MN

About The Position

The Supervisor, Mental Health Admission Specialist, leads the development, implementation, and optimization of policies, procedures, and standard work supporting Behavioral Health Department initiatives, patient flow, and proactive capacity management across the M Health Fairview care system. The role oversees the daily operations of the Mental Health Admission Specialist team and supports team members while maintaining awareness of inpatient behavioral health unit capacity. It drives consistent administration and integration for external, inter-hospital, and intra-hospital transfers related to new patient admissions, direct admissions, and system transfers. The supervisor reviews system capacity and patient-flow barriers, supports assessment and problem-solving, and communicates barriers to appropriate stakeholders in a timely and accurate manner. The position manages daily operations of Behavioral Health Department Patient Placement and is responsible for human resources management, staff development, communication, quality improvement, and a healthy, supportive work environment. It supports the mission, goals, and objectives of the Behavioral Health Department and M Health Fairview. The schedule rotates over two weeks and includes shifts between 7:00 a.m. and 11:30 p.m., with on-call coverage on Saturday and Sunday during Week 1. The listed location is mobile.

Requirements

Bachelor of Arts degree in business or healthcare.
Three years of experience with patient access and flow in a complex academic health system setting.
Three years of supervisory management experience.
Previous experience as an assistant nurse supervisor.

Nice To Haves

Master's degree in business administration or healthcare.
Five years of experience with patient transfers and flow in a complex academic health system setting.

Responsibilities

Manage daily operations of Behavioral Health Department Patient Placement.
Implement and communicate human resources policies and procedures fairly and consistently.
Select talent to match organizational needs with appropriate skill sets.
Conduct timely employee performance appraisals and use performance management to address workplace behavior problems in accordance with policy or union contract.
Monitor employee overtime and absenteeism and take appropriate corrective action.
Oversee and ensure completion of employee orientation, in-services, training, and competency validation according to department and unit standards.
Plan and approve staff-hour schedules according to established parameters; partner in staffing and scheduling to meet business needs and efficiency targets.
Support staff development and professional growth.
Develop, implement, monitor, and evaluate the department's quality improvement program.
Communicate within assigned areas and develop a healthy, supportive work environment consistent with service excellence.
Support the Behavioral Health Department and M Health Fairview mission, goals, and objectives.
Drive development and implementation of standard work in support of department and system goals.
Conduct daily staff huddles to monitor operations and resolve or escalate barriers.
Communicate frequently and appropriately through one-to-one sessions and employee rounding.
Build relationships with system service-line, site, and unit leaders.
Identify and prioritize change-management needs and approaches.
Delegate appropriate tasks to staff and serve as a role model.
Maintain quality assessment and improvement activities and monitor productivity and volume data.
Review system capacity and barriers to patient flow, support assessment and problem-solving, and communicate barriers to appropriate stakeholders.
Support consistent administration of external, inter-hospital, and intra-hospital transfers for new admissions, direct admissions, and transfers across the system.