SUPV- LABORATORY CENTRAL PROCESSING

Sparrow•Lansing, MI

6d•Onsite

About The Position

Responsible for creating a positive work environment and efficient processes so caregivers can accurately order, receive, process, and distribute laboratory specimens in a timely fashion. Provide direct supervision of first-line caregivers.

Requirements

Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
Adheres to established best practices (i.e. Rounding, Thank You Notes, AIDET, etc.).
Demonstrates commitment to safety by establishing an environment in which safety issues are promptly reported and appropriate actions are taken.
Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.
Three years’ experience in a clinical laboratory, production process, or business.
Knowledge of process development and improvement.
Demonstrate resource development skills.
Systems analysis skills.
Demonstrated ability in problem identification and resolution.
Excellent communication skills, both written and oral.

Responsibilities

Lead in a manner that is consistent with the ICARE values and that creates a culture in which caregivers feel engaged and are encouraged to succeed and develop.
Ensures that all specimens are ordered, received, processed, and distributed to the appropriate laboratory section in a timely manner.
Reviews and ensures the accuracy and quality of caregiver’s work.
Ensures proper staffing levels, workflow, and efficient utilization of resources.
Conducts competency assessments and performance appraisals and maintains appropriate documentation.
Oversees policy and procedure development within Central Processing and ensures compliance.
Identifies and implements opportunities to improve procedures, processes, speed, quality and effectiveness.
Conduct Root Cause Analysis (RCA) of errors and incorporate findings into policies and/or training programs, as appropriate.
Work cooperatively with the Laboratory – Training Supervisor to create orientation, remedial training, and continuing education for Caregivers.
Delegates clear responsibility, accountability and authority to meet mutually agreed upon expectations to first line caregivers.
Create an engaged workforce by hiring, scheduling, counseling, teaching, training, coaching, developing & recognizing Caregivers. When necessary, provide fair & consistent constructive criticism and/or discipline and provide input to the manager concerning the termination of first line caregivers.
Provide caregivers with regular feedback regarding their performance and complete annual evaluations.
Proactively monitor the fiscal performance of Central Processing and make necessary changes to meet budgetary and productivity goals.
Identify needed quality improvement initiatives and participate in the laboratory’s quality improvement program.
Determines the development needs and training opportunities of first line caregivers and fosters growth opportunities.
Monitors daily quality, customer satisfaction and service utilization and initiates short term corrective actions as needed.
Participates in the development of section budgets.
Serves as a role model for consistent demonstration of Sparrow Health System’s Customer Service Behavioral Standards of Performance, by respecting the Privacy and Confidentiality of those we serve.
Demonstrates knowledge and respects patient, service provider, organizational confidentiality and HIPAA Security procedures and protocols as defined under the HIPAA Privacy and Security Procedures.
Follows established HIPAA privacy procedures when using and/or disclosing protected health information.
Maintains and protects patients’ rights under the HIPAA Privacy Standards.