Supv Lab Outreach

Brown Medicine•Providence, RI

13d•$58,490 - $96,491•Onsite

About The Position

Under the supervision of the Manager of Laboratory Outreach Services or the guidance of the Lead Phlebotomist, obtains blood and other patient specimens for routine and specialized testing from pediatric and adult outpatients. Transports specimens and completes related records. The role supports patient- and family-centered care in accordance with Brown University Health and The Miriam Hospital’s mission, vision, and values, with consideration for patients’ developmental stages and cultural patterns. Employees are expected to model Compassion, Accountability, Respect, and Excellence. The position also performs patient registration and related computer and clerical work, including verifying identity, entering patient and insurance information, placing test orders, documenting medical necessity, and scanning records. It provides patients with forms and preparation instructions, schedules specimen collections, monitors standing orders, and manages related documentation. Specimens are collected, processed when needed, labeled, and transported according to established procedures, hospital policy, and universal precautions. The role may include home specimen collection, specialized tests, patient monitoring, and bleeding-time procedures.

Requirements

High school diploma or GED.
Phlebotomy certificate through the National Accrediting Agency for Clinical Laboratory Sciences and/or completion of a phlebotomy certificate program that includes a formal internship demonstrating 100 successful venipunctures. Six months of phlebotomy experience may be considered in lieu of the internship; more than five years of direct phlebotomy experience may be considered in lieu of certification.
Ability to perform venipuncture and capillary puncture on adults, children, and infants.
Interpersonal skills to obtain and provide information to patients and explain procedures effectively to reduce fear and anxiety.
Knowledge and skills to provide care with consideration of aging processes, human developmental stages, and cultural patterns.
Clerical skills to prepare and maintain records and reports, including keyboard skills for entering and accessing information.
Familiarity with blood collection equipment, anticoagulants, special precautions, and interference.
Ability to distinguish chromatic colors.
Ability to perform manual tasks requiring dexterity for venipunctures.
Ability to work in a patient-care environment with considerable walking and some physical effort when dealing with uncooperative patients.
Ability to follow infection-control procedures while working with specimens and patients.

Responsibilities

Use computer systems to support proper specimen collection and documentation.
Register patients; verify patient identity; enter demographic, insurance, guarantor, primary care provider, and ordering provider information; place test orders; enter diagnostic codes; and scan documents according to established procedures.
Manage Advanced Beneficiary Notice documentation, including obtaining supporting diagnostic codes, reviewing documents, obtaining patient signatures, and managing and scanning records.
Perform clerical tasks such as medical-necessity follow-up, sorting and filing records, completing daily checklists, answering phones, delivering reports, and receiving patients into the clinical treatment area.
Monitor standing orders for expiration and renewal and follow related tasks through to completion.
Provide patients with test forms and instructions about special preparation before specimen collection or appointments; contact patients or outside agencies and physician offices when additional information or repeat testing is needed.
Schedule venipunctures or capillary punctures according to priority and test type, including timed studies; use collection labels and the Pathology Handbook to ensure specimens meet collection requirements.
Verify patient identity and preparation, including fasting or special-diet requirements, before collection.
Collect blood by venipuncture or capillary puncture and may collect other specimens, such as throat cultures; alert nursing staff or a supervisor to puncture deviations or adverse patient conditions.
Collect specimens for specialized tests, verify dosage volume and timing, and monitor patients for reactions when assigned.
Perform bleeding-time procedures when required.
Process specimens when necessary, including centrifuging and tracking samples; label, wrap, transport, and maintain records for specimens according to type and urgency.
Follow hospital procedures and universal precautions, including established protocols for specimen collection in patients’ homes.
Perform other duties as assigned.