Supv Food & Bev

Viejas Casino & Resort•Alpine, CA

2d•Onsite

About The Position

Responsible for the success of one of the Viejas Casino Team Member Dining outlets. Supervises the day-to-day operations on assigned shift. Ensures that the proper levels of service are provided based on forecasted needs and business volumes. Spends a minimum of 90% of time on the floor interacting with guests and coaching associates. Visits every guest at every table during the shift to ensure service and food quality meet the expectations of the guests and that issues are resolved prior to the guest departing the food outlet. Uses progressive discipline policy to provide verbal and written warnings in regards to departmental policies. Conducts 90 Day and Annual Performance Appraisal for Team Members in a timely manner. Prepares weekly work schedules for assigned shift based on daily volume and business and budgeted labor percentages as necessary. Ensures all team members call-ins are logged per attendance policy and recommended action taken if necessary. Reinforces customer service skills taught in New Hire Orientation. Ensures that workers are in compliance with health and safety standards and regulations. Ensures that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable. Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair. Ensures that MICRO cash registers are maintained and closed out at the designated times as well as back up kits are in place for use during power outages. Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault. Organizes and holds frequent staff meetings to ensure team members are up to date on all special events, promotions, programs, and activities. Provides daily written or verbal communications to inform team members of all changes, specials, promotions, service steps and procedures. Prepares reports and works on special projects to support initiatives and directives from management. Performs additional duties and responsibilities as necessary or assigned by Management. Provides immediate supervision food and beverage attendant and cashiers. A portion of time is normally spent performing individual tasks related to the unit or sub-unit. Generally supervises semi-skilled employees.

Requirements

High school diploma or GED certificate required.
Food Handler’s Certificate required.
California Responsible Beverage Service Training and Certification required upon hire.
Two (2) years of experience in a restaurant or food service capacity.
Prior Supervisory experience required.
Ability to supervise and direct the work of employees.
Ability to exercise sound personnel management practices while illustrating firm dispositions in dealing with employee issues.
Exhibiting a strong motivational commitment to the organization.
Ability to write and prepare standard reports and documents.
Knowledge of buffet line operating requirements.
Knowledge of minimum temperature requirements for food/drink preservation.
Knowledge of Casino purchasing requirements for food/drink preservation.
Knowledge of Tribal, Federal, State and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.
Ability to maintain confidential information.

Responsibilities

Spends a minimum of 90% of time on the floor interacting with guests on the floor and coaching associates.
Visits every guest at every table during the shift to ensure service and food quality meet the expectations of the guests and that issues are resolved prior to the guest departing the food outlet.
Uses progressive discipline policy to provide verbal and written warnings in regards to departmental policies.
Conducts 90 Day and Annual Performance Appraisal for Team Members in a timely manner.
Prepares weekly work schedules for assigned shift based on daily volume and business and budgeted labor percentages as necessary.
Ensures all team members call-ins are logged per attendance policy and recommended action taken if necessary.
Reinforces customer service skills taught in New Hire Orientation.
Ensures that workers are in compliance with health and safety standards and regulations.
Ensures that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable.
Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair.
Ensures that MICRO cash registers are maintained and closed out at the designated times as well as back up kits are in place for use during power outages.
Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault.
Organizes and holds frequent staff meetings to ensure team members are up to date on all special events, promotions, programs, and activities.
Provides daily written or verbal communications to inform team members of all changes, specials, promotions, service steps and procedures.
Prepares reports and works on special projects to support initiatives and directives from management.
Performs additional duties and responsibilities as necessary or assigned by Management.
Provides immediate supervision food and beverage attendant and cashiers.
A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
Generally supervises semi-skilled employees.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits with employer contribution
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
And, much more!
Benefits vary for PT and FT employment