H6130 CASINO FOOD & BEV BARTENDER

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

17h•Onsite

About The Position

Bartender is responsible for maintaining, receiving and storage of Spirits, Wine, Beer and other supplies for the Bar. The Bartender will provide prompt, friendly, courteous and professional service to guest and team members. Adheres to all regulatory, departmental, and casino policies and procedures. Obtains and maintains Alcohol Servers License.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High School diploma or general education degree (GED) or six months to one-year job-related experience and/or training; or equivalent combination of education and experience may be substituted.
Must be able to use hand held communications devices.
Must be able to stand for several hours.

Responsibilities

Maintaining, receiving and storage of Spirits, Wine, Beer and other supplies for the Bar.
Explaining and demonstrating Hospitality Behaviors and Performance Standards.
Understanding where to get the information needed to complete tasks to standard.
Explaining and demonstrating technical skills used to complete tasks to standard.
Explaining or demonstrating the behavioral values or standards needed to complete tasks to standard.
Understanding how to take ownership of problems and solve them when solutions may not be available.
Explaining how to request help from others when needed to complete task or goal.
Having complete knowledge and telling others of IMGR&C products and services.
Providing guests with directions or other venue information.
Acting upon all comments/complaints in a prompt, professional and friendly manner.
Responding to obstacles; finding new ways to reach desired end results.
Acting and taking charge to respond to guest or internal customer needs in the absence of guidance.
Responding to change by quickly applying talent and skills in a positive way to succeed.
Supporting achievement of Quality Goal; “Do it right the first time.”
Acting to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Making suggestions to improve performance.
Meeting IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Approaching all activities with enthusiasm and encouraging enthusiasm from others.
Choosing a positive approach in all situations.
Respecting individuality of others; continuing to communicate in order to work together.
Speaking positively about guests, other team members and our business in all situations on and off property.
Treating others with respect in all situations.
Serving others.
Identifying and communicating needs of guests and others.
Taking quick action to serve others in a way that meets/exceeds their needs.
Identifying ways to improve individual or team’s service to others.
Providing service outside job responsibilities if needed to help resort succeed.
Taking ownership of guest problem(s) until it is solved.
Meeting IMGR&C Appearance standards.
Professionally supporting IMGR&C reputation and image in all situations, on and off property.
Meeting IMG&C policy for attendance.
Informing supervisor of future absence as far in advance as possible.
Working all Marketing Special Events and Concerts.
Providing information others need to succeed, in time for them to use it.
Sharing with next shift the information needed for them to succeed.
Listening to others without interruption; acting on their feedback when possible.
Asking questions to better understand expectations of others.
Reporting all guest complaints and compliments to Supervisor or Manager.
Reporting all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Putting Success of team ahead of personal success.
Helping other team members succeed without being asked.
Taking action to resolve conflict between individuals.
Helping other departments achieve success.
Reporting ideas to increase team success and guest satisfaction to Supervisor or Manager.
Doing whatever is necessary to help department and resort success.
Contributing ideas that support progress and success at shift, team and departmental meetings.
Adhering to quality and sanitation standards.
Complying with all IMGR&C and Policies, procedures and daily checklist.
Being responsible for all basic bar financial control policies including revenue controls such as POS data entry and closing, beverage pouring and dispensing policies, cash and credit card handling procedures and the security of all IMGR&C inventories and assets.
Knowledge of cocktail and drink terminology and preparations.
Performing all shift opening and closing checklist duties.
Wiping all bottles clean on a daily basis.