Manager, Strategic Account Management, Food & Bev.

Block•New York, NY

6h•$148,160 - $261,440•Remote

About The Position

The Strategic Account Management organization is looking for a customer-facing leader to manage our Strategic Account Managers within our US Food and Beverage vertical. This manager will lead a team focused on the retention and growth of some of Square’s largest restaurants. You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market within the food and beverage vertical. You will directly manage 8-10 Strategic Account Managers while directing the overall revenue growth and logo retention of your team’s portfolio. You will provide 1:1 coaching and performance management for Square’s senior Account Managers. You will help develop processes and insights to grow the team today and influence program design for the future. You will identify and help build ongoing training programs and go-to-market product initiatives for Account Managers, as well as influence the tooling Account Managers need for success. You will also manage impactful cross-functional projects for the greater company with autonomy. You will have recent experience leading high performing teams in the mid-market or enterprise segment, with proven success serving as a player/coach for your portfolio. You will also have experience leading projects, driving revenue growth, and advocating internally for customers. Stand-out candidates find their energy from coaching talent, building from scratch, engaging with customers and feel comfortable operating in the unknown.

Requirements

Recent experience leading high performing teams in the mid-market or enterprise segment, with proven success serving as a player/coach for your portfolio
Experience leading projects, driving revenue growth, and advocating internally for customers
15+ years total experience in Business Development, Sales or Account Management, ideally in the food and beverage industry
5+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
Experience identifying opportunities and independently developing plans of action on behalf of your team
Excellent written communication for all audiences, including internal senior stakeholders
Experience working cross-functionally with product teams to serve as the voice of the customer
Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins

Nice To Haves

Stand-out candidates find their energy from coaching talent, building from scratch, engaging with customers and feel comfortable operating in the unknown.

Responsibilities

Lead a distributed team of up to 8-10 senior Account Managers focused on food and beverage sellers, each with a book of business of 30-50 accounts
Retain your portfolio in a challenging and competitive environment
Provide 1:1 coaching and performance management to your team members
Serve as an escalation point for customer challenges, including meeting with customers in-person weekly to monthly
Act as a vertical expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
Create efficiencies through stream-lined repeatable processes and operational excellence
Foster cross-functional collaboration through beta programs, co-marketing, product insights and more