Supportive Services Specialist

Prince William County Government • Prince William County, VA

1d • Onsite

About The Position

The Prince William Area Agency on Aging is seeking a dedicated, organized, and compassionate professional to join their team as a Supportive Services Specialist. This role is essential in ensuring the effectiveness of the Supportive Services Division and its programs while working to improve the quality of life for older adults, adults with disabilities and their caregivers through access to comprehensive care. The person in this role will serve as the Supportive Services Specialist responsible for providing Care Coordination and Person-Centered Options Counseling. This role ensures compliance with the Department for Aging and Rehabilitative Services (DARS), agency policies, and program guidelines while providing high-quality care for older adults, adults with disabilities and their caregivers. This role will also collaborate with internal staff and external partners to address ongoing service needs and enhance program effectiveness. The role empowers older adults, adults with disabilities, and their caregivers by connecting them with essential services and resources that promote independence, dignity, and quality of life. This involves conducting in-home assessments and reassessments, developing person-centered service plans, coordinating services with caregivers and community partners, and providing ongoing support to help individuals achieve their goals and remain safely in their homes and communities whenever possible.

Requirements

• High school diploma or G.E.D.
• 5 years of experience in case management, service coordination, working with older adults, adults with disabilities and their caregivers who require community-based care services.
• Must pass criminal background check pursuant to VA Code Ann. 19-392-92 (2010) and the Older Americans Act of 1965 as amended in Section 701
• Must pass DMV Record check
• Must possess a valid driver's license
• Mandated reporter of elder abuse
• Must take a health physical/TB test and be cleared for employment

Nice To Haves

• Bachelor's degree in Behavioral Sciences, Human Services, Social Work, Gerontology, Education, Communications, Public Administration or a related field
• 6 years experience in human services or programs related to older adults, and adults with disabilities.
• Work effectively with internal staff, older adults, adults with disabilities, caregivers, families, and community partners.
• Strong ability to coordinate services, adhere to policies and procedures, and maintain compliance with program guidelines.
• 6 or more years of experience in program management, service coordination, working with older adults, adults with disabilities and their caregivers requiring community-based care services.
• Experience in service coordination, including assessing client needs and linking them to appropriate resources
• Proficiency in implementing policies, procedures, and process improvements to enhance program delivery
• Developing holistic person-centered care plans
• Experience with PeerPlace or a similar database system
• Experience handling confidential information and documentation
• Experience in Options Counseling
• Bilingual ability preferred, but not required
• Must Become Alliance of Information & Referral Systems (AIRS) Certified (must be attained within two years)
• Uniform Assessment Instrument (UAI) Training
• CPR/First Aid/AED (must be attained within twelve months)

Responsibilities

• Developing holistic person-centered care plans
• Utilizing the Uniform Assessment Instrument (UAI) to determine service needs
• Facilitation of service referrals
• Collaborating with internal staff, and community partners to ensure the effective delivery of services and resolving concerns
• Maintaining and managing accurate client records and data in electronic databases, ensuring compliance with privacy and security regulations
• Critical thinking and problem-solving skills and ability to demonstrate exceptional customer service
• Superior communication skills, both oral and written, to effectively engage with diverse populations
• Strong organizational skills with attention to detail, flexibility, and a positive attitude

Benefits

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities
• Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED