SUPPORTIVE SERVICE NAVIGATOR

Vantage Aging • Akron, OH

3h • Remote

About The Position

VANTAGE Aging is a nonprofit organization dedicated to empowering older adults. The Senior Community Service Employment Program (SCSEP) is the nation's oldest program to help low-income, unemployed individuals 55+ receive job training and a path to employment. VANTAGE Aging operates SCSEP in 38 counties in Ohio. We are seeking an empathetic, highly organized, and proactive professional to serve as a Supportive Service Navigator. In this remote role, you will work directly with older Job Seekers to guide them through personal barriers as they pursue employment. The ideal candidate is deeply passionate about connecting individuals to critical community resources and possesses a strong understanding of how to navigate complex challenges such as transportation limitations, housing instability, healthcare access, and food insecurity. The successful candidate will demonstrate excellent communication skills, cultural competency, and the ability to establish trust with clients from varied educational and cultural backgrounds. You should be a creative problem-solver who can navigate stressful situations with a positive attitude while maintaining appropriate professional boundaries.

Requirements

• Bachelor's degree preferred, or equivalent professional experience in social work, benefits counseling, health and human services, or information and referral services
• Proficiency in Microsoft Office 365 is required
• Strong telephone and online communication skills, along with well-developed interpersonal skills and cultural sensitivity
• Ability to exercise initiative, independent judgment, and excellent self-organization in a remote environment.
• Must pass Ohio BCII and FBI background investigations upon hire.

Responsibilities

• Develop and maintain a comprehensive directory of supportive service providers to address diverse Job Seeker barriers.
• Track each client's progress and requests for assistance by keeping accurate, timely records and reporting outcomes as required.
• Monitor and document the progress of each Job Seeker as you guide them through personal barriers on their path to employment.
• Coordinate approvals and payments for necessary costs, actively aiding Job Seekers in utilizing no- or low-cost solutions whenever possible.
• Maintain reliable database utilization and record-keeping to support program compliance and reporting requirements.
• Communicate regularly with Job Seekers regarding their current barriers and the potential supportive services available to them.
• Collaborate closely with Regional Workforce Development Managers to understand each Job Seeker's unique history, barriers, and service needs.
• Make appropriate referrals and facilitate active Job Seeker engagement with service providers to ensure clients leverage the maximum benefits available.

Benefits

• 16 PTO days annually
• 13 Paid Holidays
• Medical, Dental, Vision Health Benefits with an optional Healthy lifestyle incentive program to lower the cost of your medical benefits and an employer HSA contribution (if enrolled in Vantage’s medical insurance)
• Company paid Short-Term & Long-Term Disability
• 403(B) Retirement Saving Plan, with 3% company match after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree