Service Referral Navigator

Rising Ground, Inc. • New York, NY

2d • $0 - $60,000 • Onsite

About The Position

In this new Clinical Support Program, Rising Ground will embed licensed professionals specializing in mental health, substance misuse, and intimate partner violence directly into child protective work in Brooklyn. These clinicians will collaborate closely with ACS staff and families to assess needs, provide tailored service recommendations, and ensure families are connected to appropriate supports. By integrating clinical expertise into frontline decision-making, Rising Ground will play a vital role in enhancing child safety and strengthening family outcomes across the borough.

The full-time Service Referral Navigator serves as expert in identifying Brooklyn based resources for families supported through the CSP program. The navigator works collaboratively with the CPS team and the Rising Ground CSP clinical team, identifying appropriate service providers based upon specific needs identified, making referrals and appointments for families, and providing warm hand offs to community-based providers.

This position requires daily in-person presence at the ACS field offices in Brooklyn and travel within the community to community based providers. Occasional travel to other agency sites or meetings may also be required.

Requirements

• Associates Degree minimum (Required)
• Meaningful commitment to partnering with families in a healing-centered, family-driven, anti-oppressive way
• Highly organized, self-motivated worker who can easily manage competing demands
• Creative problem-solver who anticipates challenges and seizes opportunities for collaboration
• Authorized to work in the U.S.
• Ability to work in-person in New York City (NY)
• Ability to travel to other Rising Ground sites (if required)
• Ability to travel into the community

Nice To Haves

• Familiarity with Connections preferred

Responsibilities

• Create and maintain a database of internal and community-based providers to meet the needs of families supported
• Create relationships with Rising Ground’s Access and Referral Department, internal programs, and community-based providers, ensuring that families supported have appropriate and timely access to care
• Ensure that warm handoffs occur in making referrals
• Act as a conduit for Rising Ground CSP clinicians and ACS Child Protective Specialists to ensure that Facilitate trainings as needed
• Participate in all relevant internal and external meetings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree