Supportive Housing Navigator
Foundation Communities Inc•Austin, TX
•Hybrid
About The Position
The Supportive Housing Navigator provides bilingual housing & services navigation for all supportive housing prospects. The Navigator will provide detailed housing information for all FC properties and connect prospects directly to available housing options. The Navigator will place prospects on open supportive housing waitlists. This position supports both the Property Management and Resident Services teams of the SRO Supportive Housing department and provides strong, person-centered housing navigation services to the community.
Requirements
- Exceptional organizational skills, follow-through and attention to detail
- Excellent communication skills
- Strong commitment to confidentiality
Nice To Haves
- Experience working with homeless and/or economically disadvantaged adults and/or families preferred
- Knowledge of non-profit housing and social service organizations a strongly encouraged
- Bilingual in Spanish and English preferred
Responsibilities
- Work closely with property staff to remain current on tenant selection criteria, application processes and waitlist procedures; make sure information on the website is up to date
- Interface with the public via phone, e-mail and in person to provide program information and respond to housing inquiries; provide excellent customer service to make prospects interaction with FC positive
- Serve as single point of entry for supportive housing waitlists: monitor openings and place prospective applicants directly on open waitlists via Haven Connect; educate applicants on creating a Haven Connect account & updating personal information in the system; provide new property lease-up information and explain lease-up/lottery process
- Track all calls, emails and visits to capture data on the needs of callers
- Maintain knowledge of community resources for alternate housing options for prospects who don’t meet FC criteria; provide general services navigation
- Provide administrative and data entry support to the SRO Services team
Benefits
- health insurance
- dental insurance
- vision insurance
- life insurance
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
