Supportive Housing Manager Full-Time

Episcopal SeniorLife Communities•Rochester, NY

5d•Onsite

About The Position

The Supportive Housing Manager (Empire State Supportive Housing Initiative) is responsible to oversee the day-to-day operations of services delivered at 270 East Avenue location. Services include case management, community navigation, wellness coordination, and intake coordination.

Requirements

Associate degree minimum required in a Health and Human Service field with three (3) years’ experience providing Care Management for individuals with experience homelessness, mental illness and/or Older Adults and knowledge about community resources.
Valid New York State driver’s license with a clean driving record and willingness to drive van to transport participants.
Must have prior experience managing a Supportive Housing program or similar community-based program.
Must have experience working with homeless populations.
Experience working with participants who have co-occurring mental health, substance abuse, and physical health problems.
Experience with community based and other social support services as well as healthcare services that respond to the individual’s needs and preferences and contribute to achieving the individual’s goals.
Creative, high-energy resourceful problem-solver able to manage all day-to-day activities of a Supportive Housing Program.
A mature, welcoming, pleasant, friendly and cheerful personality is essential.
Strong communication skills.
Ability to effectively engage clients in a therapeutic relationship, when appropriate.
Ability to work with Participants by telephone or in person.
Flexible, yet organized, with the ability to exercise independent, sound judgment.
Must be knowledgeable about all community resources’, Medicaid Services, and available non-Medicaid services.
Demonstrated ability to collaborate effectively in a team setting.
Ability to maintain effective and professional relationships with participants and other members of their care team.
Ability to interact courteously and tactfully with staff, participants, family members, visitors, vendors and the general public.

Responsibilities

Manage Service Coordinators to ensure that participant’s service plans and health and wellness assessments are current as per Department of Health guidelines.
Conduct weekly high risk resident meetings with Service Coordinators.
Provide training and orientation for newly hired staff to familiarize them with policies and procedures for the Supportive Housing Program and those of ESLC.
Implement ESLC’s professional conduct expectations that result in a positive community image and awareness of ESLC and the services that are provided.
Lead and collaborate with health and wellness coordinator or designee to facilitate programming that will enrich the lives of the ESSHI participants.
Perform service coordination duties as needed.
Lead, manage and supervise Health and Wellness Coordinator, Service Coordinators and Driver where applicable staffing patterns requires.
Perform outreach to community referral agencies to inform of the program and to obtain referrals.
Schedule and conduct apartment tours for individuals interested in program enrollment.
Intake potential Supportive Housing residents and enroll them into the Supportive Housing program if appropriate.
Work with outside vendors to coordinate services based on the needs of the Supportive Housing participants.
Ensure Supportive Housing Participants receive quality services with high satisfaction through regular check-ins with the Participants.
Conduct monthly staff meetings and staff supervisions (frequency dependent on employee needs) to ensure communication occurs and to hold employees accountable for stated goals and job expectations.
Conduct quarterly Community Meetings to ensure Participants needs are being met and have a voice to be heard.
Maintain staff schedule and time off request.
Monitor, review and approval of timecards.
Manage, review and approve credit card purchases and allocations.
Educate partners and residents of the ESLC Neighborhood Program.
Responsible for a vibrant and successful Neighborhood Program at the Supportive Housing Program location.
Ensure all funder guidelines are followed.
Ensure grant targets and deliverables are met.
Actively manage the Supportive Housing program site budget to include meeting budget targets and adapt as needed.
Review and approve appropriate invoices and expenses for the program site.
Work with property management company to ensure Participant experience standards are met.
Create new policies in collaboration with the Vice President of Community Services.
Provide continuous feedback, including coaching to promote a high level of employee engagement and overall staff satisfaction.
Complete annual performance evaluations.
Collaborate with other ESLC team members as needed.
Employees may perform other related duties as assigned to meet the on-going needs of the organization.
Will lead, manage and supervise the ESLC Drivers.
Responds to trip requests by preparing a weekly schedule of the ESLC Drivers and communicates schedule to all supported ESLC Communities and Program locations. This includes but not limited to managing changes/situation to the prepared schedule as needs arise.
Is an active member of the Transportation Workgroup for ESLC.
Maintain excellent working relationships with all ESLC communities and program locations that are supported by the ESLC Drivers.
Being available for ESLC Drivers as situations arise which could include rescheduling trips, facilitating situations and assisting with scheduling and transportation needs when repairs to ESLC Vehicles are needed. Availability includes weekends and evenings when ESLC Drivers are scheduled to work.