Supportive Housing Coordinator- Casual

Indwell • Sarnia, ON

11d • Onsite

About The Position

Reporting to the Program Supervisor, the Supportive Housing Coordinator will work alongside residents who have experience with mental health and/or substance use to maintain housing stability. This role involves supporting individuals in developing and working through their personal service plans, striving towards health, wellness, and belonging. The coordinator will promote and demonstrate the vision, mission, and values of Indwell within the workplace and community, and work within a collaborative interdisciplinary team. This includes assisting with coordinating and delivering mental health and addiction services to residents, reflecting principles of person-centered and evidence-based care. The program serves individuals who have experienced long-term housing instability and/or homelessness, and may or may not have mental health and/or substance use disorders. The position requires a high level of resilience and willingness to work in close proximity to challenging situations.

Requirements

• Bachelor’s degree or equivalent, and related experience
• Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs
• Commitment to promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community
• A warm, sensitive, and caring approach
• Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness
• Ability to work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative
• A current Vulnerable Sector Police Check or willingness to obtain at one’s own cost
• A valid “G” class driver’s license with own vehicle

Responsibilities

• Build therapeutic relationships with residents using a recovery-oriented, trauma-informed approach, promoting hope and trust.
• Utilize a harm reduction approach.
• Develop, contribute to, and carry out individual resident service plans, including relevant assessment tools.
• Work individually with residents to identify and achieve goals related to their individual support needs and recovery.
• Connect residents with supportive community resources, including both clinical and informal supports, facilitating case coordination and case management.
• Maintain strong familiarity with local resources.
• Utilize crisis management and intervention skills.
• Respond to resident complaints/concerns with care, compassion, and efficiency.
• Reinforce residents’ life skills, including spiritual, social, and coping skills.
• Assist with intake and orientation of new residents.
• Develop and facilitate relevant group programming.
• Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records.
• Show initiative and engage in creative problem solving.
• Lead and/or guide internal teams to accomplish shared goals.
• Take the lead on internal program development and projects.
• Maintain established relationships with community partners within the local social service sector.
• Reinforce a positive workplace culture and tone through skilled verbal and written communication.
• Keep the interdisciplinary team informed of community opportunities and emerging trends related to best practices in housing stability.
• Play a coordinating role on the team around duties such as apartment checks and pest management.
• Demonstrate comfort and familiarity with landlord responsibilities such as pest management, rent collection, and housing stability processes.
• Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability, including medication administration, apartment checks and unit maintenance teaching, oversight of pest management protocols, community events, and meal delivery.
• Support unit vacancies and turnover.
• Support and collaborate with the Volunteer Coordinator to integrate program volunteers into housing support activities.
• Complete volunteer logs as required.
• Assist in the orientation and support of staff, students and volunteers.
• Keep apprised of new research and developments relevant to the role, through workshops, journals, websites, and literature.
• Transfer knowledge back to the team and residents in the most effective manner available.
• Follow applicable regulations, policies and procedures.
• Work collaboratively with Facilities, supporting and reporting maintenance needs to ensure upkeep of buildings and tenant units.
• Use appropriate procedures and follow-up documentation when responding to emergency situations.
• Ensure personal health & safety, and that of tenants and co-workers by adhering to health & safety standards.
• Complete required safety checks and inspections as assigned.
• Attend and participate in all required training to maintain and develop new skills.

Benefits

• Vacation: 4% with 2% for HEAL time (sick and personal appointments) accumulated on each pay period
• Employee Assistance Program- primary care and professional consulting services
• New Staff Orientation Days
• Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities)
• Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness
• Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
• Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees