Supportive Housing Assistant

Brain Injury Association Of Colorado, Inc•Denver, CO

20h•Onsite

About The Position

Be part of a team of knowledgeable, compassionate, and helpful allies for clients housed at Valor on the Fax and visitors. As a Supportive Housing Assistant, you will be working under a housing first model and will be expected to use a trauma-informed approach in providing polite and professional physical presence at the front desk to build trust with residents and visitors. This position will work with the on-site Valor on the Fax team which includes BIAC staff and Brother’s Redevelopment Property Management staff to support residents and Resource Navigators. Valor on the Fax is a 72-unit permanent supportive housing building for persons experiencing homelessness who also have a brain injury or related disability. We currently are seeking candidates to fill our on call group: On call - flexible schedule to cover shifts on as an needed basis.

Requirements

Ability to communicate effectively both orally and in writing.
Possess knowledge and willingness to learn and utilize a trauma informed approach.
Must be at least 18 years of age.
Ability to work in a team setting and display clear and professional boundaries.
Ability to display compassion and respect for people with brain injuries, disabilities, and those experiencing homelessness.
Ability to deescalate individuals and situations when needed.
Knowledge or experience working with people with cognitive disabilities and/or behavioral health challenges.

Nice To Haves

Bilingual (English and Spanish)
Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers, professionals, and other community members.
Experience interacting with individuals experiencing homelessness.
Experience interacting with criminal justice-involved individuals.
Experience with crisis management procedures.

Responsibilities

Screen residents and/or visitors needing entry into the building by checking their ID and answering questions/concerns as needed.
Elevate questions/concerns to the Resource Facilitation team and/or Brother’s Property Management team as appropriate.
Monitor residents and visitors entering and exiting the property to ensure safety of residents and the building.
Complete incident book entries and other reports as needed before the end of your shift, highlighting areas of concern that the team will need to address regarding resident behaviors or needs.
Understand and implement Visitor Policy.
Ensure visitors enter and exit the building within the time allotted within the house rules.
Ensure visitors sign in and out.
Inform residents of visitors’ arrival and ensure that residents escort visitors in and out of the building.
Assist residents in following house rules by providing education and reminders of rules as strategies to keep residents housed.
Escalate lease violations and maintenance issues to the appropriate staff member in a timely manner.
Answer the front desk phone and direct calls as appropriate with the focus of maintaining resident privacy and confidentiality.
Monitor security cameras to ensure the safety of everyone inside the premises.
Exercise the right to contact Law Enforcement or the STAR program as appropriate if conflict or medical emergencies arise that cannot be addressed with staff onsite.
Respond to fire alarms and other natural disaster emergencies as needed. Contact Director of Resident Services or property management to report these types of urgent situations.